Bill Smarr
Newark,OH
Summary
Dynamic retail and customer service professional with a proven track record at Auto Zone Auto Parts. Skilled in problem-solving and customer engagement, I fostered loyalty through exceptional service. Adept at managing high-pressure situations, I leverage teamwork to enhance operational efficiency and drive sales success. Proficient in point-of-sale systems and inventory management.
Overview
47
47
years of professional experience
Work History
Retail Sales Associate
Auto Zone Auto Parts
05.2016 - Current
- Helped customers complete purchases and locate items.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Customer Service Rep. (former Claims Adjuster)
IA American Warranty Group
05.2016 - 05.2025
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Retail Sales Associate
Home Depot
05.2014 - 05.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Master Mechanic
Dick Ruhl Ford (NKA Germain Ford)
10.1978 - 05.2011
- Adapted quickly to evolving priorities in a fast-paced shop setting while maintaining high-quality workmanship standards at all times.
- Maintained up-to-date knowledge of industry trends, attending training sessions and workshops to stay current on new technologies and repair techniques.
- Improved vehicle performance by conducting thorough diagnostics and implementing effective repair solutions.
- Paul Bailey Ford - 1978 to 1983
- Graham Ford - 1983 to 1989
Education
High School Diploma -
Canton South High School
Canton, OH06-1979
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Sales Associate
Auto Zone Auto Parts
05.2016 - Current
Customer Service Rep. (former Claims Adjuster)
IA American Warranty Group
05.2016 - 05.2025
Retail Sales Associate
Home Depot
05.2014 - 05.2016
Master Mechanic
Dick Ruhl Ford (NKA Germain Ford)
10.1978 - 05.2011
High School Diploma -
Canton South High School
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