Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Ice Cream Server
Somi Somi Soft Serve and Taiyaki Cafe
06.2022 - Current
Greeted incoming customers and provided reliable, friendly customer service.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Processed 20 transactions per hour, demonstrating efficiency and accuracy.
Managed long lines of customers during peak times while maintaining professionalism under pressure.
Increased daily sales by 30% through effective upselling and cross-selling techniques.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Kept tidy and organized area to comply with cleanliness standards.
Provided support to fellow team members when needed, creating a cohesive work environment.
Trained 6 new employees on customer service standards and operational procedures.
Drink Maker
7 Leaves Cafe
06.2020 - 06.2022
Prepared an average of 15 drinks per shift, ensuring quick and accurate service to meet customer demand.
Sold an average of 25 specialty drinks per day, contributing to overall sales targets.
Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
Achieved a customer satisfaction rating of 95% based on feedback or surveys, reflecting high-quality service.
Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
Led a team of 2 drink makers during peak hours, coordinating efforts and maintaining high service standards.
Tutor
Duc Dinh Center Iq Enterprise
06.2018 - 08.2019
Provided homework assistance using specific curriculum and materials.
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Supported students with helpful study habits and exam strategies.
Tutored 10 students individually or in groups, focusing on subjects such as Math, Reading, and Writing.
Education
Bachelor of Science - Mathematics And Economics
University of Houston
Houston, TX
12.2023
Skills
Teamwork
Customer Engagement
Customer Service
Patience and Empathy
Working under pressure
Flexible Schedule
Reliability and punctuality
Work Ethic and Integrity
Customer Assistance
Reliable memory recall
Fluent Bilingualism
Greeting customers
Languages
Vietnamese
Native or Bilingual
Timeline
Ice Cream Server
Somi Somi Soft Serve and Taiyaki Cafe
06.2022 - Current
Drink Maker
7 Leaves Cafe
06.2020 - 06.2022
Tutor
Duc Dinh Center Iq Enterprise
06.2018 - 08.2019
Bachelor of Science - Mathematics And Economics
University of Houston
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