Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bill Truong

Richmond,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Ice Cream Server

Somi Somi Soft Serve and Taiyaki Cafe
06.2022 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Processed 20 transactions per hour, demonstrating efficiency and accuracy.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Increased daily sales by 30% through effective upselling and cross-selling techniques.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Trained 6 new employees on customer service standards and operational procedures.

Drink Maker

7 Leaves Cafe
06.2020 - 06.2022
  • Prepared an average of 15 drinks per shift, ensuring quick and accurate service to meet customer demand.
  • Sold an average of 25 specialty drinks per day, contributing to overall sales targets.
  • Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
  • Achieved a customer satisfaction rating of 95% based on feedback or surveys, reflecting high-quality service.
  • Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
  • Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
  • Led a team of 2 drink makers during peak hours, coordinating efforts and maintaining high service standards.

Tutor

Duc Dinh Center Iq Enterprise
06.2018 - 08.2019
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
  • Supported students with helpful study habits and exam strategies.
  • Tutored 10 students individually or in groups, focusing on subjects such as Math, Reading, and Writing.

Education

Bachelor of Science - Mathematics And Economics

University of Houston
Houston, TX
12.2023

Skills

  • Teamwork
  • Customer Engagement
  • Customer Service
  • Patience and Empathy
  • Working under pressure
  • Flexible Schedule
  • Reliability and punctuality
  • Work Ethic and Integrity
  • Customer Assistance
  • Reliable memory recall
  • Fluent Bilingualism
  • Greeting customers

Languages

Vietnamese
Native or Bilingual

Timeline

Ice Cream Server

Somi Somi Soft Serve and Taiyaki Cafe
06.2022 - Current

Drink Maker

7 Leaves Cafe
06.2020 - 06.2022

Tutor

Duc Dinh Center Iq Enterprise
06.2018 - 08.2019

Bachelor of Science - Mathematics And Economics

University of Houston
Bill Truong