Bill Truong
Richmond,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Ice Cream Server
Somi Somi Soft Serve and Taiyaki Cafe
06.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Processed 20 transactions per hour, demonstrating efficiency and accuracy.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Increased daily sales by 30% through effective upselling and cross-selling techniques.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Trained 6 new employees on customer service standards and operational procedures.
Drink Maker
7 Leaves Cafe
06.2020 - 06.2022
- Prepared an average of 15 drinks per shift, ensuring quick and accurate service to meet customer demand.
- Sold an average of 25 specialty drinks per day, contributing to overall sales targets.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Achieved a customer satisfaction rating of 95% based on feedback or surveys, reflecting high-quality service.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
- Led a team of 2 drink makers during peak hours, coordinating efforts and maintaining high service standards.
Tutor
Duc Dinh Center Iq Enterprise
06.2018 - 08.2019
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Supported students with helpful study habits and exam strategies.
- Tutored 10 students individually or in groups, focusing on subjects such as Math, Reading, and Writing.
Education
Bachelor of Science - Mathematics And Economics
University of Houston
Houston, TX12.2023
Skills
- Teamwork
- Customer Engagement
- Customer Service
- Patience and Empathy
- Working under pressure
- Flexible Schedule
- Reliability and punctuality
- Work Ethic and Integrity
- Customer Assistance
- Reliable memory recall
- Fluent Bilingualism
- Greeting customers
Languages
Vietnamese
Native or Bilingual
Timeline
Ice Cream Server
Somi Somi Soft Serve and Taiyaki Cafe
06.2022 - Current
Drink Maker
7 Leaves Cafe
06.2020 - 06.2022
Tutor
Duc Dinh Center Iq Enterprise
06.2018 - 08.2019
Bachelor of Science - Mathematics And Economics
University of Houston
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