Adobe Creative Suite
Billey Hector
Client Services
Alvin,TX
Summary
Enthusiastic Sales and Customer Service professional with strengths in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Client Consultant
Bio-One Houston And Austin
Houston, Texas
03.2022 - 06.2023
- Work with project managers on strategic pursuits, including proposal development and client meetings, and help to maintain strong relationships with key planning leaders within the Houston and Austin regions
- Responsible for competitive assessment and development of recommendations to improve our competitive position in the Commercial customer segment
- Provided technical expertise in identifying and resolving customer issues quickly and efficiently.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Etsy Shop Owner
Self
Alvin, United States
09.2021 - 02.2023
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Created a responsive business model catering to custom services - stocking a wedding venue with 700 antique books, sourcing specific furnishing to match clients vision and budget.
Assistant Manager
Life Time Swim
Houston, Texas
02.2021 - 03.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Boosted engagement of Junior patrons from 23% to 57% and converted 76% of swimmers to paid lessons.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Aquatics Supervisor
Lifetime Fitness
Houston, TX
10.2018 - 06.2020
- Supervised aquatic staff and administered performance evaluations to communicate expectations.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
- Partnered across departments to run smooth, professional events and activities.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Houston
Houston, TX 08.2018 - 05.2021
Skills
Point of sale operation
Interpersonal communication skills
Flexible and Adaptable
Opportunity identification
Client account management
Sales expertise
Teamwork and Collaboration
Database Management
Product and service knowledge
Prospect qualification
B2B sales
Cold calling experience
Excellent Communication
Cultural Awareness
Software
Quickbooks
POS Systems
Microsoft Excel
E-commerce
Drop Shipping
Timeline
Client Consultant
Bio-One Houston And Austin
03.2022 - 06.2023
Etsy Shop Owner
Self
09.2021 - 02.2023
Assistant Manager
Life Time Swim
02.2021 - 03.2022
Aquatics Supervisor
Lifetime Fitness
10.2018 - 06.2020
Bachelor of Science - Communication Sciences And Disorders
University of Houston
08.2018 - 05.2021