Summary
Overview
Work History
Education
Skills
Software
Timeline
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Billey Hector

Client Services
Alvin,TX

Summary

Enthusiastic Sales and Customer Service professional with strengths in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Client Consultant

Bio-One Houston And Austin
Houston, Texas
03.2022 - 06.2023



  • Work with project managers on strategic pursuits, including proposal development and client meetings, and help to maintain strong relationships with key planning leaders within the Houston and Austin regions
  • Responsible for competitive assessment and development of recommendations to improve our competitive position in the Commercial customer segment
  • Provided technical expertise in identifying and resolving customer issues quickly and efficiently.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Etsy Shop Owner

Self
Alvin, United States
09.2021 - 02.2023
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Created a responsive business model catering to custom services - stocking a wedding venue with 700 antique books, sourcing specific furnishing to match clients vision and budget.

Assistant Manager

Life Time Swim
Houston, Texas
02.2021 - 03.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Boosted engagement of Junior patrons from 23% to 57% and converted 76% of swimmers to paid lessons.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Aquatics Supervisor

Lifetime Fitness
Houston, TX
10.2018 - 06.2020
  • Supervised aquatic staff and administered performance evaluations to communicate expectations.
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
  • Partnered across departments to run smooth, professional events and activities.

Education

Bachelor of Science - Communication Sciences And Disorders

University of Houston
Houston, TX
08.2018 - 05.2021

Skills

Point of sale operation

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Software

Adobe Creative Suite

Quickbooks

POS Systems

Microsoft Excel

E-commerce

Drop Shipping

Timeline

Client Consultant

Bio-One Houston And Austin
03.2022 - 06.2023

Etsy Shop Owner

Self
09.2021 - 02.2023

Assistant Manager

Life Time Swim
02.2021 - 03.2022

Aquatics Supervisor

Lifetime Fitness
10.2018 - 06.2020

Bachelor of Science - Communication Sciences And Disorders

University of Houston
08.2018 - 05.2021

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