Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Billi Maas

Forest,MS

Summary

Dynamic and results-driven professional with extensive experience in customer service at Waffle House. Proven ability to enhance customer satisfaction through strong multitasking and conflict resolution skills. Recognized for maintaining cleanliness and efficiency in high-pressure environments, ensuring prompt service and fostering positive guest experiences.

Overview

2025
2025
years of professional experience

Work History

Waitress

Waffle House
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Sandwich Artist

SUBWAY®Restaurants
01.2024 - 06.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Key Holder

Dollar General
01.2021 - 05.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Waitess

Garden Patch Farms
05.2020 - 05.2024
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Parts Delivery Specialist

Carquest
03.2018 - 02.2021
  • Maintained inventory accuracy with diligent record-keeping and regular stock checks.
  • Strengthened relationships with clients through clear communication and consistent follow-up on order statuses.
  • Demonstrated strong attention to detail while inspecting parts for damage or defects prior to delivery, reducing returns due to quality issues.
  • Assisted management in identifying areas for operational improvement, contributing to a more efficient delivery process.
  • Reduced delivery time by optimizing routes and prioritizing urgent orders.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of automotive parts.
  • Coordinated closely with other departments within the organization to facilitate smooth operations between warehouse, sales, and accounting teams regarding orders and deliveries.
  • Collaborated with warehouse team to ensure proper packaging, labeling, and storage of parts for efficient delivery processes.

Education

GES - Basic

Raleigh High
Raleigh, MS
07.2003

Skills

  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Order taking
  • Decision-making
  • Handling complaints
  • Payment processing
  • Food running
  • Memory retention
  • Active listening

Languages

English
Professional Working

Timeline

Sandwich Artist

SUBWAY®Restaurants
01.2024 - 06.2024

Key Holder

Dollar General
01.2021 - 05.2024

Waitess

Garden Patch Farms
05.2020 - 05.2024

Parts Delivery Specialist

Carquest
03.2018 - 02.2021

Waitress

Waffle House

GES - Basic

Raleigh High

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