Billiam Santana
Rochester,NY
Summary
Hardworking and passionate professional with strong organizational skills eager to secure entry-level position. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Developed navigation skills in high-pressure environments, ensuring precise and reliable travel. Demonstrates strong problem-solving abilities and effective use of advanced navigational tools. Seeking to leverage these skills in new field, contributing to innovative and efficient operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Navigator
Center For Youth
Rochester, NY
11.2025 - 04.2026
- Assisted youth in navigating resources for education and employment opportunities.
- Coordinated workshops and activities to enhance skills and community engagement.
- Supported case management processes by maintaining accurate client records.
- Collaborated with team members to develop individualized support plans for clients.
- Participated in training sessions to improve understanding of youth development strategies.
Learn to Earn Program
Center For Youth
797 Monroe Ave,Rochester NY 14609
07.2023 - 08.2023
- Developed progress towards service plan goals.
- restorative circles
- Developed and maintained relationships with community organizations and agencies.
Helper/Cashier Assistant
El Latino Restaurant
1020 Chili Ave, Rochester, NY 1411
07.2022 - 07.2022
- Used POS system to enter orders, process payments and issue receipts.
- Worked with other associates to support cashiers and management needs.
- Removed trash, and swept for professional appearance.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Served approximately 20 customers per day while demonstrating exceptional customer service.
Education
High School Diploma -
Franklin High School
Rochester, NY07-2025
Skills
- Bilingual
- Hard working
- Helpful
- Listening Skills
- Customer Service
- Time management
Certification
- Sexual harrasment Training - 1.5 hours
- Professionalism and Boundaries Training -1.5 hours
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Navigator
Center For Youth
11.2025 - 04.2026
Learn to Earn Program
Center For Youth
07.2023 - 08.2023
Helper/Cashier Assistant
El Latino Restaurant
07.2022 - 07.2022
High School Diploma -
Franklin High School