Ana Ocampo
San Bernardino,USA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Navigator
Gunn Psycholgical Services
07.2025 - Current
- Facilitated patient access to services by coordinating appointment scheduling and follow-up.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to patient needs.
- Maintained detailed logs of patient interactions to monitor progress and identify barriers to care.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Greeted customers and answered inquiries in a friendly manner.
Member Service Representative
Inland Empire Health Plan
Rancho Cucamonga, USA
07.2024 - 07.2025
- Operated computer to post transactions and update member account information accurately.
- Processed various transactions while addressing member inquiries and providing optimal solutions.
- Assisted members in maximizing benefits from service offerings through effective communication.
- Call Center
Patient Care Coordinator
Optum
Ontario, USA
03.2023 - 07.2024
- Educated patients about available resources within the community or facility for additional support.
- Maintained accurate and up-to-date patient records in the electronic health system.
- Verified insurance coverage for each patient before scheduling appointments.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
- Made outbound calls 200-300 per day.
- Call Center
Data Analyst
Quest Diagnostics
Santa Ana, USA
04.2022 - 12.2022
- Produced monthly reports using Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Uphold confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
Senior Patient Care Coordinator
Quest Diagnostics
Santa Ana, USA
10.2016 - 04.2022
- Produced monthly reports using Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Uphold confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Made outbound calls 200-300 per day.
- Call Center
Education
Bachelor of Science (B.S.) - Healthcare Administration
West Coast University
Ontario10.2027
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05.2009
Skills
- Compiling Data
- Data Mapping
- Attention to Detail
- Customer Communication
- New Hire Training
- Administrative and Office Support
- Bilingual
- Customer service
- Member account management
- Document processing
- Account management
- Client education
- Call center experience
- Bilingual- Spanish
- Product recommendations
Profiles - Linkedin
www.linkedin.com/in/anaocampo-7b2b9b159
Timeline
Patient Navigator
Gunn Psycholgical Services
07.2025 - Current
Member Service Representative
Inland Empire Health Plan
07.2024 - 07.2025
Patient Care Coordinator
Optum
03.2023 - 07.2024
Data Analyst
Quest Diagnostics
04.2022 - 12.2022
Senior Patient Care Coordinator
Quest Diagnostics
10.2016 - 04.2022
Bachelor of Science (B.S.) - Healthcare Administration
West Coast University
High School Diploma -
Rancho Verde High School