Billie Andrews
WASHINGTON
Summary
Ambitious, Certified Nursing Assistant adept at addressing patient needs personably, with compassionate care, and attention to detail. Diligent about maximizing comfort, safety and wellness while serving patients of all backgrounds.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Wax Specialist
European Wax Center
09.2021 - 04.2023
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
Patient Administration Specialist
Stanford Health Care
11.2020 - 07.2021
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Facilitated communication between patients and various departments and staff.
- Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
Project Manager- Call Center
Chevron Federal Credit Union
08.2014 - 10.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed high volumes of transactions, maintaining accuracy and attention to detail.
- Planned, designed, and scheduled phases for large projects.
- Contributed to a positive work environment by actively participating in team meetings and collaborating on projects.
- Consistently met or exceeded established performance metrics in areas such as speed, accuracy, volume of transactions handled, and cross-selling success rates.
Education
Associate of Applied Science - Nursing
The University of The District of Columbia
Washington, DC01-2026
Certified Nursing Assistant Program -
Trinity Washington University
Washington, D.C.12.2024
Skills
- HIPAA compliance
- Healthcare ethics
- BLS
- Patient and family advocacy
- Patient-focused care
- Compassionate
- Collecting vital signs
- Bathing assistance
- Feeding assistance
Certification
- Basic Life Support (BLS) Certification - American Heart Association (2024).
- Certified Nursing Assistant (CNA) - State Boards of Nursing (2025).
- Cosmetology License - DC Board of Cosmetology.
- Cosmetology License - Maryland Board of Cosmetology.
awards and honors
"The Black Women Thriving East of the River Healthcare Scholarship", Black Women Thriving East of the River, November 2024.
Additionalinformation - Experiencedetails
[Available upon request]
Timeline
Wax Specialist
European Wax Center
09.2021 - 04.2023
Patient Administration Specialist
Stanford Health Care
11.2020 - 07.2021
Project Manager- Call Center
Chevron Federal Credit Union
08.2014 - 10.2020
Associate of Applied Science - Nursing
The University of The District of Columbia
Certified Nursing Assistant Program -
Trinity Washington University
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