BILLIE-ANN BRUCE
KANEOHE,USA
Summary
Dedicated and hard-working Human Services Professional with extensive experience in direct client services, administrative coordination, and strategic program support across mental health, domestic violence, child welfare, and alcohol and drug abuse prevention and treatment services. Skilled in program improvement, compliance-aligned practices, and data-driven decision-making to strengthen service delivery and organizational outcomes. Demonstrates strong initiative, adaptability, and a commitment to ethical, client-centered care. Passionate about public health and community safety, with a focus on improving community health outcomes through continuous professional development, collaborative partnerships, and high-quality service coordination.
Overview
2026
2026
years of professional experience
Work History
Waikiki HEART Coordinator
Waikiki Business Improvement District Association
2025 - 2025
- Led outreach engagement with individuals experiencing homelessness, behavioral health challenges, and acute service needs, providing assessment, rapport-building, crisis support, and warm handoffs to partner agencies.
- Played a key role in developing and structuring the HEART program, including drafting outreach workflows, service pathways, and standardized resource tools to improve operational consistency and quality of care.
- Assisted in establishing foundational administrative and information-management practices, helping shape early documentation processes, interim data protocols, and privacy-aligned procedures to support safe and ethical service delivery.
- Strengthened collaboration with community organizations, service providers, and local stakeholders, acting as a liaison to coordinate care, improve cross-agency communication, and enhance access to services.
- Contributed to early program planning and organizational development, identifying service gaps, recommending improvements, and supporting the transition toward clearer structure, accountability, and future compliance alignment.
Office Manager
Aloha Mental Wellness LLC (Aloha Family Psychiatry)
2024 - Current
- Streamline administrative operations, enhance EHR systems, and coordinate remote practice functions to optimize client satisfaction and quality assurance.
- Foster partnerships with community stakeholders, manage student engagement initiatives, and support CEO in driving organizational growth and efficiency.
- Develop and implement creative solutions for remote practice management, improving operational efficiency and patient care delivery.
- Provide comprehensive support to clinical team, ensuring smooth day-to-day operations and facilitating high-quality mental health service delivery.
- Spearhead remote practice management initiatives, optimizing operational efficiency and enhancing mental health service delivery for diverse clientele.
Human Service Professional
Altres
2024 - 2025
- Supported the development, drafting, and revision of Hawaiʻi Administrative Rules (HAR) and correlating guidance documents, ensuring alignment with division goals, statutory requirements, and programmatic needs.
- Assisted in strategic planning for the Hawaiʻi Overdose Initiative, contributing to the development of planning frameworks, research materials, implementation tools, and structured documentation to support statewide rollout.
- Served as the Interim Training Manager for the INSPIRE+ database launch, coordinating provider access to required trainings, assisting with user onboarding, distributing training materials, and ensuring staff were connected with the appropriate resources and support
- Organized and facilitated internal planning meetings and cross-agency coordination sessions, including agenda development, minute-taking, and preparation of briefing materials to ensure alignment among staff and stakeholders.
- Supported division legislative work, including tracking relevant bills, preparing internal legislative briefs, compiling background information, and assisting with the organization of written testimony and supporting documentation.
- Planned and supported community-facing events, engagement activities, and outreach efforts, collaborating with partners to strengthen visibility and expand access to prevention and behavioral health resources.
- Conducted research, fact-finding, and content development on public health, behavioral health, and substance-use topics to inform program planning and resource development.
Shelter Advocate (On Call)
Parents and Children Together
2022 - Current
- Provide comprehensive administrative support for client intake, discharge, and progress documentation while delivering domestic violence education and advocacy services.
- Enhance client well-being through targeted therapeutic interventions.
- Partner with multidisciplinary teams to ensure seamless client care and service coordination
Field Case Manager
Community Empowerment Resources
2022 - 2024
- Provide intensive stabilization crisis management for individuals with mental health and substance use disorders, developing personalized treatment plans.
- Developed client centered therapeutic individualized treatment plans to improve linkage and coordination of services in areas related to participants psychiatric, medical, housing, benefits, substance use and legal concerns.
- Advocated for clients' rights, facilitating access to essential services.
- Foster partnerships with multidisciplinary teams to deliver comprehensive care, addressing psychiatric, medical, housing, benefits, and legal concerns.
- Coordinate and Facilitate group and individual psycho-educational , relapse prevention and life skills activities.
Family Advocate
Honolulu Community Action Program
2022 - 2022
- Advocated for families, connecting them with vital resources. Developed strong relationships, enhancing community support networks and improving quality of life.
- Partnered with local organizations to expand service offerings. Facilitated workshops on financial literacy and parenting skills, empowering families.
- Provide comprehensive administrative support for client intake, discharge, progress documentation and individual goal setting.
Legislative Aide (Internship)
Hawaii State Senate
2022 - 2022
- Analyzed legislative bills and prepared briefings for Senator San Buenaventura
- Coordinated with diverse stakeholders to facilitate bill circulation, streamlining communication channels and expediting legislative processes.
- Provided office administration tasks
- Managed social media content for public hearing and website content.
- Created Newsletters for stakeholders and constituents.
Education
Certificate of Pre-Law -
University of Hawaii at Hilo
Hilo, Hawaii08.2023
Bachelor of Administration - Justice and Psychology
University of Hawaii at Hilo
Hilo, Hawaii01.2023
Skills
- Dependable
- Adaptable
- Detail Oriented
- Trauma Informed Care
- EHR Optimization
- Strategic Planning and Research Skills
- Workflow optimization
- Policy and procedure modification
- Compliance monitoring
- Teamwork and collaboration
- Process improvement
- Multitasking and organization
- Reliability
- Effective communication
COMMUNITY INVOLVEMENT
- The Salvation Army, Family Intervention Services, 2015, 2018, The Salvation Army - Family Intervention Services (2015-2018)
- Juvenile Justice State Advisory Council, Member, 2020, 2022, Juvenile Justice State Advisory Council - Member (2020-2022)
- HIHOPES, Secretary, Vice President, President, 2016, 2023, HIHOPES - Served as Secretary, Vice President, President (2016-2023)
AWARDS
Yoko Okita Award - UH Hilo Philosophy Department, HI HOPES Initiative - Leaving a Legacy Award
Timeline
Bachelor of Administration - Justice and Psychology
University of Hawaii at Hilo
Waikiki HEART Coordinator
Waikiki Business Improvement District Association
2025 - 2025
Office Manager
Aloha Mental Wellness LLC (Aloha Family Psychiatry)
2024 - Current
Human Service Professional
Altres
2024 - 2025
Shelter Advocate (On Call)
Parents and Children Together
2022 - Current
Field Case Manager
Community Empowerment Resources
2022 - 2024
Family Advocate
Honolulu Community Action Program
2022 - 2022
Legislative Aide (Internship)
Hawaii State Senate
2022 - 2022
Certificate of Pre-Law -
University of Hawaii at Hilo