Billie Bean-Grant
Euless
Summary
Results-driven QA/UAT professional with over 12 years of extensive experience in manual software testing across diverse industries and platforms. Proficient in a wide range of technologies, including .NET, ASP, SQL, Azure, Dep Ops and Salesforce, with a strong focus on QA test planning, execution, and defect management. Expertise in various testing methodologies such as Agile, SCRUM, and Waterfall, complemented by a solid foundation in business analysis to identify requirements and implement effective solutions. Demonstrated ability to enhance user experience through meticulous User Acceptance Testing (UAT) and training initiatives while maintaining a commitment to delivering high-quality results.
Overview
19
19
years of professional experience
Work History
Customer Service Professional
HR Block Tax Advisors
Flower Mound, TX
12.2025 - 03.2026
- Meet or exceed established goals and metrics of for Customer Service
- Delivered exceptional customer service, resulting in increased client satisfaction and loyalty.
- Provided exceptional customer service to customers.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Match clients with the best-suited tax professional for their needs
Client Associate
Belk
04.2025 - 08.2025
- Meet or exceed established Store goals and metrics
- Works professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
- Works proactively with others to complete Storeprojects
- Prioritizes the customer and demonstrate understanding of products, offerings, pricing
- Analyze and update client data database records
- Utilize technology coupled with service skills to achieve organizational goals
Billing Specialist
Spectrum
04.2023 - 08.2025
- Meet or exceed established goals and metrics of Billing
- Prioritizes the customer and demonstrate understanding of products, offerings, pricing
- Analyze and update client data database records
- Utilize technology coupled with service skills to achieve organizational goals
- Managed payment collections and reconciled accounts to maintain accurate records.
- Developed standard operating procedures for consistent billing practices across departments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Software Quality Analyst
Horace Mann Addison
Addison, TX
03.2023 - 05.2024
- QA Lab testing includes testing of devices, TCP/IP, connectivity, message completion, and performance. Pining of network devices and message send/receive confirmation
- Used ALM and other Tools like Jira, Azure DevOps, HP ALM
- Responsible for Functional Testing, Back End and Regression Testing
- UAT Testing
- Carry out procedures to ensure that all information technology solutions and services meet company quality standards and user requirements
- Perform system, integration, functional, data validation, and performance testing as well as facilitate user acceptance testing functionally to assist with problem solving and project activities
- Health insurance testing
- SQL, XML verification methodology
- Effective written and verbal communications in a professional manner to management, business partners, associates, and external resources
- Analyzed system requirements and specifications to create detailed test cases aligned with business needs.
UAT Test Engineer/Manager
CGI- AT&T
Euless, TX
04.2022 - 10.2022
- Created UAT Test plan and included Test Cases for all the functionality needed by the business users
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Analyzed test results to provide actionable insights for continuous improvement initiatives.
- QA test planning, execution, and defect management using ALM
- Managed the QA responsibilities for the implementation and testing activities related to enterprise integration and implementation projects in Agile environment
- Collaborated with cross-functional teams to identify and resolve defects in software applications.
- Led troubleshooting efforts for complex technical issues, improving overall system reliability.
Test Analyst
CGI
09.2021 - 12.2021
- Managed the QA responsibilities for the implementation and testing activities related to enterprise integration and implementation projects using Agile environment using STLC methodologies
- UAT Test plan and included Test Cases for all the functionality needed by the business users
- EDI Transaction support
- QA test planning, execution, and defect management
- Assisted in the development of training on new and enhanced system to production in cloud environment
- Analyzed test results, identified defects, and collaborated with development teams for swift resolution.
- Created and executed project work plan according to customer requirements
- Scheduled and conducted meetings and communicating testing status and wrap up
- Implemented process improvements that reduced testing cycle time while maintaining high quality standards.
Software QA Analyst/BA
Disys – Kaiser Permanente
Euless, TX
03.2021 - 09.2021
- Assured project management processes and methodologies with the project and program test community supporting the health insurance platforms using Agile environment using STLC methodologies
- Responsible for assembling and monitoring integrated test schedules across the SDLC for projects and across multiple projects for programs
- UAT Test plan and included Test Cases for all the functionality needed by the business users
- Directed and assisted Test Phase Leads in identifying and estimating resource needs and testing schedules
- QA test planning, execution, and defect management in Dev ops
-
UAT Analyst
Collabera – Wells Fargo
Irving, TX
03.2020 - 12.2020
- Thoroughly document all phases of the UAT process related to loan financing in Banking domain
- Responsible for Functional Testing and Regression Testing
- Developed and Executed testing artifacts according to customer requirements in Banking domain
- Scheduled and conducted meetings and communicating testing status and wrap up
- Ensure defect resolution
- Collaborated with cross-functional teams to identify and document UAT requirements.
QA/BA Analyst Irving, TX-CVS
Beacon Hill Staffing-CVS
10.2019 - 01.2020
- Support with functional teams on defect resolution, tracking, and follow-up including PBM Benefits setup, Benefits coding, and Account Management using Agile environment using STLC methodologies
- UAT Test plan and included Test Cases for all the functionality needed by the business users
- EDI Transaction support EDI
- UAT Testing
- Identified key performance indicators to monitor progress and drive strategic initiatives effectively.
Client Services
Robert Half- Lynx Services
03.2019 - 09.2019
- Supporting the unparalleled combination of call center experience for insurance claims
- Implementing quality assurance practices and sound business continuity procedures for inbound calls
Software Test Analyst
Exxon Mobil
08.2018 - 01.2019
- SAP conversation project Test Analyst for UAT
- Collaborates with performance monitoring team to profile applications
- Using HPALM, perform testing and analysis to ensure project remains on track
- Testing SAP financial
- Support testing effort via resolution point person
- Utilizes performance monitoring data to refine performance test plans for application upgrades
- Assists in the evaluation of new performance tools and capabilities
- Review operating standards and best practices that bring clarity to the software development ensuring customers have the best possible experience in their claims support
Software Analyst
Virtual Tech Gurus – IAG
03.2018 - 05.2018
- Software analysis and testing supporting the health insurance offerings and platforms
- UAT test development and execution
- Enhanced existing process to identify and escalate priority issues using Confluence and JIRA, thereby reducing project delays and improving teamwork
Sr. Software Quality Assurance/BA
Global Tel Link
01.2016 - 03.2018
- Enhanced process to identify and escalate priority issues, reducing project delays and improving teamwork.
- Conducted comprehensive UAT, including Web Services testing, using web-based approaches and .NET environment
- Service Now testing
- Black Box testing, Back End, Regression Testing
- QA Lab testing includes testing of devices, TCP/IP, connectivity, message completion, and performance
- Managed project release schedules and bug tracking using JIRA, ensuring timely deployments.
- Exceeded analysis and testing objectives by preparing, executing, and documenting software test plans.
- Created and maintained a Knowledge Base in Excel and MS Word, streamlining information access.
Business Control System Business Analyst/QA
Fossil
07.2015 - 10.2015
- Documented and disseminated Business and Functional Requirements documents (BRD and FRD)
- Developed and Document Test Plan document
- Organized and prepared Requirements Traceability Matrix to map test steps to requirements
- Coordinated testing efforts and testing execution
- Developed and Documented Test Cases
- Monitored and controlled testing process
- Test Reporting and Documentation
Open Systems Technology
Tarrant County
07.2014 - 10.2015
- Documented and disseminated functional specifications in support of the requirements document (BRD)
- Prepared Test Plan document and Test Cases
- Organized and prepared Requirements Traceability Matrix to map test steps to requirements and conditions of acceptance (COA)
- Coordinated testing efforts and testing execution
- Monitored and controlled testing process
Test Manager
Ciber
09.2014 - 01.2015
- Blue Cross Blue Shield-Richardson Test Manager (Contractor)
- Assured project management processes and methodologies with the project and program test community supporting health insurance platforms using Agile environment using STLC methodologies
- EDI Testing support
- Collaborated with stakeholders to define testing scope and requirements for diverse applications.
- Responsible for assembling and monitoring integrated test schedules across the SDLC for projects and across multiple projects for programs. Directed and assisted Test Phase Leads in identifying and estimating resource needs and testing schedules, entrance and exit criteria to test phases, establishment of testing projects in Quality Center. Escalated functional, quality, and scheduled issues appropriately
- Established and managed key testing milestones and worked with Test Phase Leads to adjust project schedules and resources to meet the needs of customers. Coordinated communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the test effort being managed
- User Acceptance Testing and Training. Complied with HIPAA
Software Test Engineer
NYAB-Train Dynamic Systems-Irving, TX
06.2013 - 07.2014
- Managed test case defect management reporting utilizing JIRA and Bugzilla.
- Executed test cases, document test records highlighting testing progress against project schedule.
- Applied SDLC methodology by developing functional specifications, test plans, test cases, and test procedures for TDS 5000 and TDS 6000 train simulator software and hardware products, including GPS and Logistics software.
- Provided effort estimation for testing activities for planning purposes.
- Executed functional tests for TDS 5000 and TDS 6000 Train Simulator validating: Positive Train Control (PTC), Distributed Power (DP), FIRE Display, and Train Route Visual Verification for Computer Graphics (CGI).
- Participated in product functional test reviews to ensure testability and requirements compliance.
- Participated in process development related to software testing activities.
Senior Software QA
Apex Systems (HealthMarkets) North Richland Hills, TX
08.2012 - 03.2013
- Managed the Business Analyst and Quality Analyst responsibilities for new POS application
- Led quality assurance initiatives, ensuring robust testing processes for healthcare insurance software applications.
- QA test planning and execution
- Created UAT Test plan and included Test Cases for all the functionality which needs approval from the client
- Used Quality Center to track defects, analysis of defects, risk reporting
- Communicated with Business Users to ensure requirements were being met
- Coordinate meetings to ensure that testing scenarios were complete
- Responsible for Functional and Integration Testing, Regression and Systems Testing
- Create and execute project work plan according to customer requirements
- Effectively applied Scrum/SDLC methodology
Business Analyst/Senior Software QA
Robert Half Technologies (Pier I) Fort Worth, TX
01.2012 - 08.2012
- Business Analyst and Quality Analyst responsibilities for new POS Sales Audit application
- QA test planning and execution
- Created UAT Test plan and included Test Cases for all the functionality which needs approval from the client
- Used Quality Center to track defects, analysis of defects, risk reporting
- Communicated with Business Users to ensure requirements were being met
- Coordinate meetings to ensure that testing scenarios were complete
- Development of Test Approach and Plan
- Responsible for Functional and Integration Testing, Regression and Systems Testing
- Create and execute project work plan according to customer requirements
- Effectively applied Scrum/SDLC methodology
- Testing in Web based environment
Senior Software QA
Randstad (VideoPlus) Dallas, TX
08.2011 - 01.2012
- Managed the QA responsibilities for the testing of ecommerce specific applications
- Created UAT Test plan and included Test Cases for all the functionality which needs approval from the client
- Partnered with programmers and developers to ensure coverage
- Collaborated with cross-functional teams to define and refine quality standards and acceptance criteria.
- Development environment was Agile - XP
- Using Quality Center to track defects, analysis of defects, risk reporting Responsible for Functional Testing
Software QA
Robert Half Technologies (Pier I) Fort Worth, TX
03.2011 - 05.2011
- Managed the QA responsibilities for the testing of the new Siterra Software application for US Headquarters location to manage and track store properties and other real estate for accounting purposes
- Created UAT Test plan and included Test Cases for all the functionality which needs approval from the client
- QA test planning and execution
- Development environment was Agile
- Used T-SQL to create queries
- Used Quality Center to track defects, analysis of defects, risk reporting
- Responsible for Functional Testing, Regression and Systems Testing
- Create and execute project work plan according to customer requirements
- Effectively applied SDLC methodology
Software QA Analyst
GM Financial- Arlington, TX
02.2007 - 04.2009
- Created test cases and scripts based upon documented business requirements and test plans for Automotive Industry based platform
- Managed defect tracking repository
- Tested software applications developed using C#.Net
- Development environment was Agile and Waterfall
- MySQL and Toad
- Used JIRA to track defects, analysis of defects, risk reporting
- Responsible for Functional Testing
- Executed system, functional, and regression testing in AS/400
- Verified testing results in AS/400
- Conducted messaging and communications testing between dealers and lenders maintaining Test Plans, Test Scenarios, Test Cases and creating the Traceability Matrix based on business requirements
- Facilitated user acceptance testing planning and execution
Education
Bachelor of Arts - Business/Communications
Purdue University
West Lafayette, INSkills
- QA and UAT Manual Testing
- De-escalation techniques
- Relationship building
- Product knowledge
- Test Script, Test Plan Documentation Development
- Defect triage and wrap up documentation
- Report generation
Languages
Spanish
Full Professional
Interests
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Genealogy
- I enjoy helping others and giving back to the community
- Volunteering at local animal shelters and rescue organizations
Timeline
Customer Service Professional
HR Block Tax Advisors
12.2025 - 03.2026
Client Associate
Belk
04.2025 - 08.2025
Billing Specialist
Spectrum
04.2023 - 08.2025
Software Quality Analyst
Horace Mann Addison
03.2023 - 05.2024
UAT Test Engineer/Manager
CGI- AT&T
04.2022 - 10.2022
Test Analyst
CGI
09.2021 - 12.2021
Software QA Analyst/BA
Disys – Kaiser Permanente
03.2021 - 09.2021
UAT Analyst
Collabera – Wells Fargo
03.2020 - 12.2020
QA/BA Analyst Irving, TX-CVS
Beacon Hill Staffing-CVS
10.2019 - 01.2020
Client Services
Robert Half- Lynx Services
03.2019 - 09.2019
Software Test Analyst
Exxon Mobil
08.2018 - 01.2019
Software Analyst
Virtual Tech Gurus – IAG
03.2018 - 05.2018
Sr. Software Quality Assurance/BA
Global Tel Link
01.2016 - 03.2018
Business Control System Business Analyst/QA
Fossil
07.2015 - 10.2015
Test Manager
Ciber
09.2014 - 01.2015
Open Systems Technology
Tarrant County
07.2014 - 10.2015
Software Test Engineer
NYAB-Train Dynamic Systems-Irving, TX
06.2013 - 07.2014
Senior Software QA
Apex Systems (HealthMarkets) North Richland Hills, TX
08.2012 - 03.2013
Business Analyst/Senior Software QA
Robert Half Technologies (Pier I) Fort Worth, TX
01.2012 - 08.2012
Senior Software QA
Randstad (VideoPlus) Dallas, TX
08.2011 - 01.2012
Software QA
Robert Half Technologies (Pier I) Fort Worth, TX
03.2011 - 05.2011
Software QA Analyst
GM Financial- Arlington, TX
02.2007 - 04.2009
Bachelor of Arts - Business/Communications
Purdue University