Billie Brinkerhoff

• General manager position duties included:
• General maintenance and upkeep of some appliance
• Opening procedures and closing procedures
• Delegating employee tasks to effectively run the restaurant
• Managing employee hours (i.e shift swaps, absenteeism, tardiness, no call no show)
• Training new employees with up to date standards for basic store procedures
• Labor percentage
• Food cost
• Food orders 3x weekly
• Deposit and till counting
• Effectively satisfying upset customers
• Upholding the standard for customer service in the establishment (or exceeding it)
• Cleanliness of establishment.

• A list of my GM duties included the following:
• Opening GM shift consists of preparing and cooking food to correct Temps for assembly line
• Setting up front/back of house for employees to effectively do their jobs.
• Count tills to correct sum and balance the safe/deposit for the previous day
• Hiring process and employee examination
• Upholding the current status of customer satisfaction or exceeding it.
• Training of new employees on all safety and hygiene procedures.
• Scheduling and assigning task to each individual employee
• Inventory at the beginning and end of each month
• Labor percentage and food cost records
• Truck orders for store 3x weekly
• Closing procedures and security of building.

• Followed strict protocols for food handling to ensure proper storage and preparation of all items.
• Managed cash transactions with accuracy and efficiency in a fast-paced dining environment.
• Ensured order accuracy by double-checking each item before packaging or serving to customers.
• Demonstrated extensive menu knowledge to provide recommendations and answer customer questions.
• Delivered exceptional customer service by addressing inquiries and concerns in a professional manner.
• Implemented upselling techniques to increase sales and enhance the overall dining experience for customers.

• Stocked shelves with precision and efficiency to ensure products were easily accessible to customers.
• Implemented merchandising strategies to optimize product placement and drive sales.
• Managed inventory levels to prevent shortages and excess stock.
• Operated a forklift to transport goods safely and efficiently.
• Utilized strong organizational skills to maintain a well-structured and tidy workspace.

• Maintained pristine cleanliness in guest rooms through thorough and efficient cleaning practices.
• Ensured high levels of guest satisfaction by promptly addressing any room-related concerns.
• Collaborated effectively with team members to ensure seamless operations and exceptional guest experiences.
• Managed laundry services to meet the demands of a busy hospitality environment.
• Demonstrated meticulous attention to detail in all aspects of room preparation and maintenance.
• Utilized strong organizational skills to streamline workflows and enhance overall efficiency.

I would have one client a shift. During that time I would encourage client to do basic tasks for daily life (bathing, changing, feeding themselves, etc.) each client has different goals and an ATS (active treatment sheet) to follow daily. If problems should arise I deescalate the situation by following a strict process of encouragement and prompting. At the end of every shift each staff has chores to do around the house to ensure the clients have a clean and safe environment to live in. I am not MNDT trained, however I have my certificate for CPR and First Aid. I also have my certificate of completion for being an Unlicensed Assistive Personnel.

• Unload shipment truck,
• refill shelves,
• in store purchase and packing for online buyers,
• keeping store clean (sweeping, trashes) and filling and upkeep of bays in storage area.

• Provided exceptional customer service by addressing and resolving inquiries and concerns in a timely manner.
• Ensured efficient table clearing to maintain a clean and organized dining area.
• Collaborated effectively with team members to enhance overall efficiency and customer satisfaction.
• Demonstrated extensive knowledge of the menu to make informed recommendations to guests.
• Handled cash transactions accurately and efficiently to complete customer purchases.

• Cleared tables efficiently and promptly to ensure smooth service for diners.
• Assisted servers in delivering orders and attending to customer requests.
• Restocked supplies in a timely manner to maintain seamless operations.
• Kept dining area clean and organized throughout shifts for optimal customer experience.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Ensured adherence to safety standards and protocols to promote a secure dining environment.

• Collaborated effectively with team members to achieve common goals and deliver outstanding service.
• Followed strict food hygiene protocols to ensure a safe and clean kitchen environment.
• Managed time efficiently to prioritize tasks and meet deadlines.
• Maintained high standards of kitchen cleanliness through regular cleaning and proper sanitation procedures.