Billie Cockroft
Customer Service
Horton,MI
Summary
Talented Mixologist knowledgeable about common cocktails and numerous specialty options. Consistently makes useful recommendations for wine, liquor and beer selections. Over 5 years of related experience in upscale, urban clubs and restaurants. Dedicated to turning out drinks efficiently and accurately handling special orders. Resourceful and adaptable with a quality-driven mindset and history of creating unique cocktails to set bar apart from the competition. Experienced in preparing drinks, stocking bar supplies and keeping areas clean and tidy. Focused on providing responsible alcohol service. Hardworking professional adept at growing bar sales, reducing costs and optimizing performance to support all customer needs. Well-organized and dependable with a positive and friendly nature. Expert Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
Overview
8
8
years of professional experience
Work History
Mixologist
Blooming Brands
Jackson, MI
08.2021 - Current
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Prepared classic, modern and unique cocktails for each customer.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Stored supplies according to bar policies and health code requirements.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Built relationships with vendors to manage orders and negotiate costs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
Certified Server Trainer
Dennys Restaurant
Jackson, MI
10.2015 - Current
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Provided overview of criminal, civil and administrative liabilities for serving members of public.
- Presented training material with varied instructional methods to maintain attention of participants.
- Initiated guidelines for standard operation of serving [Type].
- Educated bartenders, clerks and servers on responsible service protocols.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Conducted small group or individual instruction to meet learning styles of participants.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Bar Server
Holiday Inn
Jackson, MI
01.2018 - 08.2018
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Education
Certifacation - Emt
Jackson Community College
Jackson, MI 05.2001 -
High School Diploma -
Napoleon High School
Napoleon, MI 05.2001 -
Skills
- Inventory monitoring
volunteer work
Great Lakes Burn Camp for Kids Support staff for Water Sports, Cabin Counselor, Cabin Mom, Fundraising event planning and staffing.
Active participant with International Association of Burn Camp meetings and events.
Springport PTA Chairperson, organized Holiday Shop,scheduling and coordinating events and fundraisers.
Springport Band Booster Chairperson,scheduled staff and coordinated support for the band during events, fundraising for new uniforms and supplies, obtained donation and prizes for raffles.
Healing the Children - ( HTC partners with American healthcare providers to help underserved children around the world secure urgently needed medical care otherwise unobtainable.) Fostered, coordinated placement, and sponsors for children with families.
Jackson Beer and Wine Festival 4H fundraiser
Project RED (Program designed to educate inner city children about farm life and agriculture)
Special Olympics Coordinated weekly bowling event.
4H Leader Scheduled meetings, educational events, and developed fundraising events.
Springport Fire Department Ladies Auxiliary Onsite support for working firefighters, fundraising events for the Fire Department.
Timeline
Mixologist
Blooming Brands
08.2021 - Current
Bar Server
Holiday Inn
01.2018 - 08.2018
Certified Server Trainer
Dennys Restaurant
10.2015 - Current
Certifacation - Emt
Jackson Community College
05.2001 -
High School Diploma -
Napoleon High School
05.2001 -
Similar Profiles
Harold MartinHarold Martin
Proprietor at Blooming BrandsProprietor at Blooming Brands
John MillerJohn Miller
Front of House Manager at Blooming BrandsFront of House Manager at Blooming Brands
Oscar MerlosOscar Merlos
Outback Steakhouse at Blooming BrandsOutback Steakhouse at Blooming Brands