Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Work Availability
Quote
Timeline
Receptionist

Billie Damerst

Patriot,Indiana

Summary

I am a dependable, hard worker. I will be a good person for any company. I put myself in my job. Meticulous Job Title with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Housekeeping Room Attendant

Belterra Casino And Resort
Florence, IN
04.2001 - 08.2018
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Polished fixtures to achieve professional shine and appearance.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Hotel Front Desk Clerk

Fairway Inn
Florence, IN
04.2019 - 03.2021
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Implemented marketing and promotional initiatives to increase occupancy.

Education

Computer Science - Computer And Information Systems Security

Albion Tech
Albion, NY
11.2015

GED - General Studies

Switzerland Countysenior High School
Vevay, IN
06.1993

Skills

  • Sales Coaching
  • Room Service
  • Problem-Solving
  • Reservations
  • Tour Arrangements
  • Supply Stocking
  • Problem-solving skills
  • Payment handling
  • POS System Operation
  • Guest Reception
  • Customer Service Management
  • Cash Handling
  • Welcoming guests
  • Hospitality services
  • Records Management
  • Concierge services
  • Front Desk Management
  • Payment Collection
  • Transaction Processing
  • Guest Registration
  • Administrative Skills
  • Reservation Processing
  • Detail Oriented
  • Computer Skills
  • Invoicing and Billing
  • Professional Appearance
  • Greeting guests
  • Dining and Amenity Recommendations
  • Reservation Management
  • Phone and Email Etiquette
  • Time Management
  • Staff Scheduling
  • Teamwork and Collaboration
  • Office Organization
  • Customer Service
  • Transportation Arrangements
  • POS Systems
  • File Management
  • Data Entry
  • Calm Under Pressure
  • Research
  • Dependable and Responsible
  • Active Listening
  • Recordkeeping
  • Flexible and Adaptable
  • Task Prioritization
  • Organizational Skills
  • Organization
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Networking
  • Microsoft Word
  • MS Office
  • Payment Processing
  • Microsoft Office
  • Quality Assessment
  • Front Office Management
  • Two-Way Radio Operation
  • Multi-Line Phone Systems
  • Hotel Room Cleaning
  • Making Reservations
  • Correspondence Management
  • Hotel Booking
  • Greeting Guests
  • Sales Coaching
  • Hotel Accommodations
  • Room Assignments
  • Message Delivery
  • Product and Service Sales
  • Check-In and Check-Out Coordination
  • Cash Register Operations
  • Vacuuming Floors
  • Credit Card Transaction Processing
  • Maintaining Guest Records
  • Guest Accommodations
  • Coordinating Reservations
  • Learning Strategies
  • Travel Accommodations
  • Performance Strategies
  • Customer Experience
  • Credit and Cash Transactions
  • Outbound Calls
  • Check-Ins and Check-Outs
  • Room Charges
  • Electronic Filing System
  • Hotel Services and Hospitality
  • Personable Demeanor
  • Professional Telephone Manner
  • Administrative Duties
  • Room Booking
  • Payment Handling
  • Room Billing
  • Lobby Maintenance
  • Serve Guests
  • Maintaining Clean Work Areas
  • Process Transactions
  • Availability Record Keeping
  • Records Management Systems

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.

Affiliations

  • International Association of Administrative Professionals

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your daily life is your temple and your religion.
Kahlil Gibran

Timeline

Hotel Front Desk Clerk

Fairway Inn
04.2019 - 03.2021

Housekeeping Room Attendant

Belterra Casino And Resort
04.2001 - 08.2018

Computer Science - Computer And Information Systems Security

Albion Tech

GED - General Studies

Switzerland Countysenior High School
Billie Damerst