Dynamic retail professional with nine years of management experience at surf stores, excelling in customer service and sales growth. Dependable with a track record in coaching teams and implementing innovative visual merchandising strategies. Passion for island fashion, Aloha lifestyle, and Ohana.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Aulani, A Disney Resort & Spa
Kapolei, HI
07.2024 - Current
Store Manager
Local Motion Hawaii
Ala Moana Center
02.2023 - 02.2024
Led daily operations, ensuring high standards of customer service and employee engagement.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Fostered community relationships through local events, enhancing brand visibility and loyalty.
Improved customer satisfaction through staff training in customer service and product knowledge.
Handled payroll and store banking needs
Store Manager
Rip Curl
San Diego, CA (2015- 2018) Oahu (2018- 2022)
12.2015 - 08.2022
Directed daily operations to enhance customer satisfaction and drive sales growth.
Trained and mentored team members to improve performance and service quality.
Managed inventory control, cash control, and store opening and closing procedures.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.