Billie Davey
Sheboygan
Summary
Dynamic Sales Analyst with extensive experience at Kohler Power Systems, excelling in ISO auditing and process improvement. Proven track record in managing high-volume customer interactions and optimizing sales processes. Adept at data analysis and fostering relationships, driving significant enhancements in customer satisfaction and operational efficiency.
Overview
32
32
years of professional experience
Work History
Sales Analyst
Rehlko
Sheboygan
01.2018 - Current
- Certified Lead Auditor, BSI, ISO9000:2015 and Internal Audit for Kohler Power Systems
- Standard Coordinator responsibilities for SDMO, EMEA, China and India Regions
International Sales Coordinator
Kohler Power Systems
Kohler
01.1999 - Current
- Manage a high volume workload in a deadline-driven fast paced environment, handled customer Inquiries, complaints, billing, shipment and credit questions
- Responded to an average of 200 inquiries in any given week and maintained expectations for Speed, accuracy and volume
- Provided direct support of international and domestic distributorships to promote and support sales of Kohler Power Systems worldwide
- Monitor international credit concerns regarding letters of credit and corporate lines of credit
- Coordinate international shipments from loading dock to international port and end customer
- Provide back-up and support to international sales team members to ensure rotation of international regions handled
- Participate in ongoing business process improvement clinics designed to review and improve work processes and improve customer satisfaction
Senior Sales Coordinator
Kohler Power Systems
Kohler
01.2016 - 01.2018
- Create and maintain 200 plus Quick Reference Guide work instructions for Sales Administration and ISO Work instructions
- Conduct Training of new hire associates
- Perform Monthly Internal ISO audits with three assigned new audit partners throughout Kohler Power Systems
- Participate in Third Party Certification and Surveillance Audits
- Oversee Third Party Marine Certificates program with DNV, Lloyd's Register, Bureau Veritas, and ABS
- Lead yearly Risk Analysis events throughout Department
- Monitor and approve Kohler Power Systems credit, cancellation requests
- Uncover Improvement and Cost reduction programs within Department
- Lead as subject matter expert for Commission order and ISO procedures for Master Scheduling and Customer Communications group
- Participate in panel interview group for new associate hiring
- Created format and content of group Training Plans
- Continue to encompass all standard Coordinator responsibilities at an advanced level
Customer Service Representative
Huntsman Packaging
Newport News
01.1998 - 01.1999
- Main point of contact for sales managers and research and development
- Primary accountability for west and northeastern United States account base
- Coordinate product sample requests
- Maintain customer profiles and track changes in customer requirements
- Process new product codes to support new sales
- Evaluate stock of items, analyze lead-times and master production schedule
- Monitor credit and receivables patterns and recommend corrective action
- Implement supplier managed inventory program
- Organize marketing library and research customer markets
Industrial Sales Assistant
U.S. Filter Corporation
Sheboygan
01.1998 - 12.1998
- Extensive range of functions to assist professional channel sales managers to support Industrial Water filter sales
- Conduct market/product sales analysis by maintaining daily sales forecast report
- Compose general interdepartmental product correspondence to promote ongoing Communication Flow
- Interactive problem solving with customers, Manufacturers' representatives and distributors
- Provide support to international sales group
Customer Service Representative
U.S. Filter Corporation
Sheboygan
01.1995 - 01.1998
- Direct customer interface, process customer orders, inquiries and complaints
- Working knowledge of all product lines to effectively relay support to customers
- Coordinate all aspects of key account management
- EDI order maintenance and problem solving
- Respond to customer internet feedback
- Consistently handle a high volume of calls while prioritizing daily tasks and assigned Special Projects
Manufacturing Systems Support Assistant
Poly Vinyl Company
Sheboygan Falls
01.1994 - 01.1995
- Update bills of material for production
- Create procedural flowcharts for procedure system implementation and pending ISO Certification
- Implement and revise departmental procedures and on-line help system
- Assist in facilitating team 'workout' to improve quality
- Design layout and compose monthly company newsletter
Education
ISO Internal Auditor -
08.2025
Lead Auditor -
British Standards Institute
10.2017
RYT200 - 200 Hour Registered Yoga Teacher
Yoga on the Lake
Kohler, Wisconsin12.2016
ISO Internal Auditor -
U.S. Filter Corporation
Sheboygan, Wisconsin01.1998
Bachelors Degree - International Relations
University of Wisconsin - Madison
01.1993
United Nations Internship - International Relations
United Nations Headquarters
New York, New York01.1993
Skills
- ISO auditing
- Project management
- Customer service
- Team collaboration
- Process improvement
- International relations
- Data analysis
- Risk assessment
- Customer interaction metrics
- Forecasting experience
- Training development
- Quantitative analysis
- Reporting skills
- Forecast tracking
- Microsoft Excel
- Sales process optimization
- Relationship building
- Sales metrics
- Data entry
- Business processes
- Sales reporting
- CRM management
- Industry expertise
- Key performance indicators
- Persuasive communication
- Adaptability and flexibility
- Effective communication
- Time management
- Multitasking
- Decision-making
- Problem-solving aptitude
Timeline
Sales Analyst
Rehlko
01.2018 - Current
Senior Sales Coordinator
Kohler Power Systems
01.2016 - 01.2018
International Sales Coordinator
Kohler Power Systems
01.1999 - Current
Customer Service Representative
Huntsman Packaging
01.1998 - 01.1999
Industrial Sales Assistant
U.S. Filter Corporation
01.1998 - 12.1998
Customer Service Representative
U.S. Filter Corporation
01.1995 - 01.1998
Manufacturing Systems Support Assistant
Poly Vinyl Company
01.1994 - 01.1995
ISO Internal Auditor -
Lead Auditor -
British Standards Institute
RYT200 - 200 Hour Registered Yoga Teacher
Yoga on the Lake
ISO Internal Auditor -
U.S. Filter Corporation
Bachelors Degree - International Relations
University of Wisconsin - Madison
United Nations Internship - International Relations
United Nations Headquarters
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