Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BILLIE ELAM

Londonderry

Summary

Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced with emergency medical procedures and patient care. Utilizes effective communication and teamwork to support healthcare professionals. Knowledge of emergency response protocols ensures quick and accurate patient assessments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

ER Technician

Fayette Memorial Hospital
03.2015 - 06.2020
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing
  • Assisted with resuscitation, CPR and emergency airway procedures
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines

Customer Service Manager

Kmart
05.2010 - 03.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Followed through with client requests to resolve problems

Home Health Aide

Everyday Home Care
01.2010 - 08.2012
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Traveled to clients' homes to complete healthcare services and promote continuity of care
  • Provided mobility assistance such as walking and regular exercising
  • Completed entries in log books, journals and care plans to accurately document and report patient progress

Cashier

Kroger
07.2008 - 02.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs

Education

Associate Of Business Administration - Business Administration And Management

Ohio University
Chillicothe, OH

Associate Of Business Administration - Business

Southern State Community College
Hillsboro, OH

Associate of Science - Nursing

Ohio University
Chillicothe, OH
05-2029

High School -

Mcclain High School
Greenfield, OH
05.2008

Skills

  • Medication Side Effect Knowledge
  • Patient Admission
  • Patient Health Information Access
  • Operational Standards
  • Assess Patient Needs
  • Information Documentation
  • Patient Data Management Systems
  • Customer service
  • Ability to field multiple calls at once
  • Geriatric care
  • Vital signs monitoring
  • Oxygen therapy
  • Basic patient care
  • Medical terminology
  • CPR
  • Transportation coordination
  • Patient admissions
  • Replenishing supplies
  • Taking and tracking vital signs

Certification

  • EMT - Certified Emergency Medical Technician
  • First Aid/CPR Certified

Timeline

ER Technician

Fayette Memorial Hospital
03.2015 - 06.2020

Customer Service Manager

Kmart
05.2010 - 03.2015

Home Health Aide

Everyday Home Care
01.2010 - 08.2012

Cashier

Kroger
07.2008 - 02.2010

Associate Of Business Administration - Business

Southern State Community College

High School -

Mcclain High School

Associate Of Business Administration - Business Administration And Management

Ohio University

Associate of Science - Nursing

Ohio University

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BILLIE ELAM