Billie Hammerle
New Baltimore,MI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
31
31
years of professional experience
Work History
Flight Attendant
Spirit Airlines, Detroit Metropolitan Airport
Romulus, Michigan
04.1994 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Assistant to the Chief Pilot
Spirit Airlines, Detroit Metropolitan Airport
Eastpointe, Michigan
08.1998 - 11.2000
- Flight operationsAssisting with the planning, coordination, and supervision of daily flight operations
- SafetyEnsuring compliance with safety protocols and procedures, and that flight operational safety is maintained
- RegulationsEnsuring compliance with Federal Aviation Administration (FAA) regulations and company policies
- StaffingAssisting with the recruitment, hiring, separation, and training of flight instructors
- Flight operationsAssisting with the planning, coordination, and supervision of daily flight operations
SafetyEnsuring compliance with safety protocols and procedures, and that flight operational safety is maintained
RegulationsEnsuring compliance with Federal Aviation Administration (FAA) regulations and company policies
StaffingAssisting with the recruitment, hiring, separation, and training of flight instructors
Communication - Participating in departmental meetings and committees, and ensuring positive communication with flight crew members and other company personnel
- PoliciesAssisting the Chief Pilot in the development, administration, coordination, and implementation of company policies
- ComplianceEnsuring that persons under their authority know and abide by applicable policies and regulations
- Departmental managementActing as a departmental manager as needed, including managing the availability and readiness of staff, equipment, supplies, and services
- Customer serviceManaging service during operational disruptions to maintain a high level of cust
Flight Attendant Base Manager
Spirit Airlines
Myrtle Beach, South Carolina
03.1996 - 08.1998
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
Education
High School Diploma -
Charles S Mott High School
Warren, MI05-1988
Skills
- Emergency Response Coordination
- Passenger service
- Emergency Care
- Customer Service
- Regulatory Compliance
- Passenger safety management
- Passenger support
- FAA Regulations
- Medical intervention
- Emergency Response
- Flight safety
- Crew Coordination
- Passenger Assistance
- Company culture and values
- Company policy adherence
- Interpersonal communications
- Schedule Management
- Verbal and written communication
- Issue Resolution
- Equipment Oversight
- Strong Work Ethic
- Training and coaching
- Public interaction
- Aircraft operations support
- Emergency Situations Management
- Safety Procedures
- Team Oversight
- Professional Appearance
- Airline Operations
- Public Speaking
- Conflict Mediation
- Report Generation
- Passenger guidance
- Brand Promotion
- Cultural Awareness
- Administrative tasks
- Aviation regulations
Timeline
Assistant to the Chief Pilot
Spirit Airlines, Detroit Metropolitan Airport
08.1998 - 11.2000
Flight Attendant Base Manager
Spirit Airlines
03.1996 - 08.1998
Flight Attendant
Spirit Airlines, Detroit Metropolitan Airport
04.1994 - Current
High School Diploma -
Charles S Mott High School