Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Billie HOLLIDAY

Springfield,IL

Summary

Positive and upbeat professional knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands. Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Springfield, IL
09.2017 - Current
  • Tasks were assigned to team members according to their strengths and skill sets. Assistance was provided to customers in selecting products as required. Communication with employees was clear concerning job duties, expectations, and policies.

Supervisor

Chicago Tribune
Chicago, IL
02.2006 - 01.2015
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Complied with company policies, objectives and communication goals.

Delivery Driver

Chicago Tribune
Chicago, IL
10.2000 - 01.2002
  • Delivered exceptional customer service by responding to questions about products or services in transit.
    Operated the vehicle safely under various weather conditions, including rain, snow, sleet, and ice.
    Kept track of the fuel gauge during the shift and refilled as needed.
    Obtained daily delivery schedules and routing information from dispatch.
    Supported warehouse staff in order preparation when required.
    Safely and efficiently loaded, secured, and unloaded goods.
    Complied with all relevant traffic regulations while operating the delivery vehicle.

Education

Chicago Vocational Highschool
2100 87th

Skills

  • Safety reviews
  • Labor and food cost control
  • Inventory Management
  • Workplace Safety
  • Cash handling ability
  • Customer-Oriented
  • Teamwork and Collaboration
  • Time management skills

Certification

  • food hander certification for illinois

Timeline

Shift Supervisor

Starbucks
09.2017 - Current

Supervisor

Chicago Tribune
02.2006 - 01.2015

Delivery Driver

Chicago Tribune
10.2000 - 01.2002

Chicago Vocational Highschool

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Billie HOLLIDAY