Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Billie Jo Ray

Austin,TX

Summary

Resourceful and skilled professional in multi-family property and real estate management, with broad experience in managing, growing, and engaging online communities. Possess strong knowledge of social media platforms, community engagement strategies, and content creation. Known for high productivity in task completion, fostering positive interactions among community members and efficiently resolving conflicts. Specializing in tenant relations, financial oversight, and property maintenance and operational excellence. Have made significant contributions to previous roles by increasing user engagement rates and enhancing brand visibility through innovative community initiatives.

Overview

11
11
years of professional experience

Work History

Community Manager

Ashton Austin
Austin, USA
01.2022 - 01.2024
  • Company Overview: Luxury High-Rise (259 units)
  • In addition to my Community Manager responsibilities, during my tenure at Ashton Austin, I successfully fulfilled the duties and was awarded the prestigious title 'Property of The Year' in 2021 and 2022.
  • Despite the challenges presented by the submarket, I maintained an impressive average occupancy rate of 91.12% at an effective monthly rate of $4,247 without relying on concessions.
  • Managed to effectively oversee and successfully resolve an estimated $500K+ catastrophic incident caused by vendor negligence that flooded (3) elevators, (8) units, and the 7th amenity floor while maintaining an average resident retention rate of 50% from 2022 to 2024, as well as an average occupancy rate of 91%.
  • Retained an average of 91% occupancy during a $200K+ community/unit renovation, which included positive reviews.
  • Performed regular inspections on buildings, common areas, renovations, and rebuilding of flooded and vacant units, identifying necessary repairs to be completed within the deadline to ensure resident displacement was resolved promptly.
  • Researched new trends in the digital space and adapted accordingly.

Community Manager

Seven Luxury High-Rise
05.2021 - 01.2024
  • Company Overview: (220 units)
  • Carried out all duties as a Community Manager, while completing the transition of the ACM consolidation
  • Maintained a, 96.79% occupied and 98.17% Leased
  • Exceeding budget occupancy from May 2021 to current, at an 11.9% - $285.84 avg., effective rent increase price per square foot from May 2021 from $2.61 psf., to current $2.94 psf
  • Manage community performance with Marketing Director and Revenue Management for best strategies for increased traffic and profitability
  • (220 units)

Community Manager

Whitley
Austin, Texas
02.2017 - 05.2021
  • From 2017 to 2020, I performed all interim and assistant manager duties. In June 2020, I was honored with Property Of The Year nominations and promoted to Community Manager. I supervised a team of 10 or more, including an on-site 24/7 concierge team, and successfully maintained a 97% occupancy.
  • During the pandemic, an average occupancy of 93.8% was maintained while keeping the cost per square foot at $2.71, which exceeded the budgeted occupancy for 2021.
  • Oversee the integration of operations (investor tours and inspections) throughout the company's management transition.
  • Developed and implemented strategies to increase community engagement.
  • Responded to customer inquiries promptly.
  • Analyzed user feedback and identified areas of improvement.
  • Created content for social media platforms to engage the community.
  • Compiled reports on website traffic, conversions, and other metrics.
  • Assisted with developing marketing plans for campaigns and promotions.
  • Improved NOI through rent growth and expense management.
  • Utilized SEO practices to increase the visibility of community content.
  • Compiled and conveyed operational and financial data to the regional manager.
  • Prepared detailed budgets and financial reports for properties.

Assistant Manager

The Kenzie At The Domain
Austin, Texas
05.2015 - 02.2017
  • At The Kenzie, I successfully carried out all duties as Assistant Manager and completed a successful takeover.
  • I increased the property's value from $1.84/ psf to $1.95/ psf.
  • Despite the transition, I maintained a 94% occupancy rate and increased rents.
  • Developed and implemented strategies to increase community engagement.
  • Maintained relationships with influencers in the industry.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals, decreasing delinquency from $50K to $9K with in 3 months after takeover and maintaining a zero delinquency thereafter.
  • Successfully, monitored and achieved a 50% renewal conversion and revenue growth of 10.36% within 10 months.

Leasing Professional

95 Twenty Greystar
03.2013 - 05.2015
  • Company Overview: (Lease up 334 Apartment Homes)
  • Posted rent/bank deposits for One-site and Yardi
  • Maintained a 50% renewal ratio for 2014-2015
  • Maintained a 42% closing ratio from 2014-2015
  • Update marketing initiatives for social media (Community website and local community properties, Facebook, and Twitter)
  • Prepare market surveys and weekly reports
  • Property inspections including make-readies and resident service requests
  • Stay current and updated with continued education, current policies and procedures that apply to the property in regards to TAA Fair Housing laws (multi-family)

Education

Business Administration - Finance

University of Texas Pan American

Skills

  • Reliable Work Ethic
  • Provide management and leadership to all team members
  • Conflict resolution, assisting with internal and external resolution,
  • Proficient in client reporting, including monthly, annual, and quarterly reporting, as well as client service and support
  • Contract and vendor negotiation and communication
  • Team building, managing the process of improvement for advancement
  • Analytical experience and integration of new programs, services, and platforms to promote efficiency
  • Income and expense management
  • Team recruitment, ensuring proper staffing is in place
  • Proficient in completing performance reviews, evaluations, and counseling to ensure progress and productivity
  • Facility repair reporting, apartment inspections, and property safety

References

  • Katya Watson, CW Managing Director, Katya.Watson@Cushwake.com
  • Tarryn Tanksley, GS Community Manager, Tarryn.Tanksley@Greystar.com
  • Kimberly Faulkner, GS Regional Property Manager, KFaulkner@Greystar.com
  • Sarah Aldridge, GS Regional Property Manager, Sarah.Aldridge@Greystar.com

Awards

  • Property of The Year
  • 2021
  • 2022

Timeline

Community Manager

Ashton Austin
01.2022 - 01.2024

Community Manager

Seven Luxury High-Rise
05.2021 - 01.2024

Community Manager

Whitley
02.2017 - 05.2021

Assistant Manager

The Kenzie At The Domain
05.2015 - 02.2017

Leasing Professional

95 Twenty Greystar
03.2013 - 05.2015

Business Administration - Finance

University of Texas Pan American

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Billie Jo Ray