Billie Jordan
Joplin,MO
Summary
Versatile team member offering over 50 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
30
30
years of professional experience
Work History
Personal Shopper
Walmart
15th St, Joplin, Mo, 64804
09.2016 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Office Administrator
Pryor First Church Of The Nazarene
Pryor, OK
05.2005 - 07.2009
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Organized, facilitated and participated in community service efforts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Teller
Century National Bank
Pryor, OK
03.2000 - 05.2004
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Executed wire transfers, stop payments and account transfers.
Teller
Bank Of Wyandotte
Wyandotte, OK
03.1994 - 05.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
Education
Office Machines - Office Management
Belton High School
Belton, MO05.1974
Skills
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Accurate Money Handling
- Heavy Lifting
- Planning and Organization
- Customer Service
- Decision-Making
- Attention to Detail
- Lift up to Number Pounds
Timeline
Personal Shopper
Walmart
09.2016 - Current
Office Administrator
Pryor First Church Of The Nazarene
05.2005 - 07.2009
Teller
Century National Bank
03.2000 - 05.2004
Teller
Bank Of Wyandotte
03.1994 - 05.1999
Office Machines - Office Management
Belton High School