Billie Knight
Panama City,USA
Summary
Over 11 years of experience in the food service industry, with expertise in both front and back-of-house operations, including sandwich preparation and customer service excellence. Comprehensive knowledge of restaurant equipment and POS systems, consistently delivering outstanding customer experiences. A 9-month tenure as a Recovery Support Specialist provided valuable insights into mental health, alcohol abuse, and drug addiction, fostering a compassionate approach to supporting individuals in need. Additionally, 3.5 years at Dollar General honed skills in customer service, cashiering, inventory management, and financial transactions, all while maintaining professional integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pet Associate
PetSmart
10.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Cashier/Customer Service
Bucks Piggly Wiggly Express
02.2024 - 10.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Sandwich Artist
Subway
06.2023 - 11.2023
- Opened store, managed cash register, provided customer service, prepared food, and maintained cleanliness.
- Handled online and phone orders, restocked supplies, and ensured a clean dining environment.
- Resolved customer inquiries, covered shifts, and maintained equipment functionality.
Sandwich Artist
Subway
01.2023 - 05.2023
- Great service, Cashier, prepared food, Cleaned, and opened
- And closed and covered shifts and stocked and put truck away.
- POS System, Inventory, Food order, and put up new windows (MODS)
Manager/Sandwich Artist
Subway
08.2013 - 05.2023
- Manager duties, cashier, customer service, build sandwiches for customers, inventory, food ordering, bank deposits, scheduling, hiring.
- Had great 10.5 years of experience being a manager / Sandwich Artist
RSS (recovery Support Specialist)
Clearbrook Treatment Center
06.2022 - 01.2023
- Therapeutic specialist, Counselor, work with Mental Health Clients, Drug addictions client, and Alcohol addictions clients, brought the clients to and from meetings, and drove them to appointments, and outings
- Did 10,15,30 minute checks, room sweeps
- Talk to them make them feel good about themselves and treated the client like a person and not someone that had a disease, be there for them if they need someone to talk to.(giving advice)
- Did crafts with them, played games, went for walks, did laundry, brought the client to the nurse station for medication
Manager/sandwich Artist
Subway
08.2013 - 06.2022
- Cashier, prepped food, answer questions, cleaned, some manager duties - Bank deposits.
- Inventory, Food order, POS system, Set up New windows(MODS), Scheduling, inventory
Truck Manager/cashier
Dollar Tree
01.2010 - 12.2013
- Opened and closed store, Computer work, scheduling, customer service, unload truck, put out freight (stocking), cashier, MODS, Bank deposits, inventory
- Swept/mopped floor, cleaned bathrooms, cleaned the front of store(outside), washed windows
Education
HIGH SCHOOL DIPLOMA -
Montachusett Regional Voc, Tech School
Fitchburg, MA05.1992
Skills
- Load & Unload (10years)
- Cashiering (10 years)
- Food handling (10 years)
- Cash register (10 years)
- English (10 years)
- Organizational skills (10 years)
- Restaurant experience
- Cash Handling (10 years)
- Load & unload
- Freight Experience (10 years)
- Merchandising (10 years)
- Shift management
- Cash handling (10 years)
- Animal handling
- Recovery sport specialist (RSS) (1 year)
- Customer service
- Freight
- Cleaning Experience (10 years)
- Retail Sales (10 years)
- Sales
- Grocery store (5 years)
- Pet care
- Communication skills
- Food Safety (10 years)
- Planograms
- Food Production (10 years)
- Food Handling (10 years)
- Food Service (10 years)
- Shift Management (8 years)
- Inventory Control (8 years)
- Food Preparation (10 years)
- POS
- Inventory management
Certification
Driver's License, 2025-02-01, 2033-07-01, Renewed my license
Languages
English
Timeline
Pet Associate
PetSmart
10.2024 - Current
Cashier/Customer Service
Bucks Piggly Wiggly Express
02.2024 - 10.2024
Sandwich Artist
Subway
06.2023 - 11.2023
Sandwich Artist
Subway
01.2023 - 05.2023
RSS (recovery Support Specialist)
Clearbrook Treatment Center
06.2022 - 01.2023
Manager/Sandwich Artist
Subway
08.2013 - 05.2023
Manager/sandwich Artist
Subway
08.2013 - 06.2022
Truck Manager/cashier
Dollar Tree
01.2010 - 12.2013
HIGH SCHOOL DIPLOMA -
Montachusett Regional Voc, Tech School
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Driving License: Renewed my license
- Work Permit: Authorized to work in the US for any employer