Billie Lydia Jr
Dallas,TX
Summary
Experienced professional adept at seamlessly stepping into various roles and implementing positive changes to drive company success. Skilled in training, monitoring, and morale-building techniques to maximize employee engagement and performance. Outgoing Wireless Sales Associate with 3 years of expertise in fast-paced retail environments. Authorized to work in the US for any employer. Accountable Insurance Representative with a strong aptitude for client management and promoting insurance plans. Highly skilled at juggling multiple competing responsibilities simultaneously. Proven track record of exceptional time management and delivering top-notch customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Producer
Famers Insurance Kyle Fincham Agency
03.2024 - Current
- Provided information on features, policies and relative advantages to promote insurance packages.
- Adhered to all regulations for insurance sales.
- Worked in high-volume, competitive sales environment.
- Set up policies and completed all documentation.
- Provided detailed information about company insurance products.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Server/Waiter
Pappadeaux Seafood Kitchen
06.2023 - 12.2024
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
- Managed orders and accompanying financial transactions using digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Negotiated resolved customer concerns
- Ensured maintenance of food hygiene in accordance with standards and guidelines
- Consistently achieved above 18% charge tip percentage.
Manager
Zumiez
03.2023 - 07.2023
- Interpersonal skills, Customer service, Communication, Empathy, Adaptability, Conflict resolution, Inventory management, Merchandising
Retail Store Manager
Amtel LLC / T-Mobile
08.2020 - 02.2023
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Increased monthly sales 35% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Manager in Training
Zumiez
11.2019 - 08.2020
- Mentored and coached new employees by offering insight into successful task prioritization
- Explained goals and expectations required of trainees at beginning of type session
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction
- Elevated team member performance while cultivating customer relationships to drive sales
- Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
Education
GED -
Farmers Branch
01-2022
Skills
- Retail management
- Management (4 years)
- Guest Engagement
- Sales Techniques
- Strategic Planning
- Performance Management
- Business Development
- Operations Management
- Financial Management
- Business Administration
- Workforce Management
- Profitability Optimization
- Sales Operation
- Relationship Building
- Insurance products
- Relationship building
- Policy analysis
- Sales expertise
- Sales proficiency
- Licensed in Texas
Education
Farmers Branch, TX
Certification
- Property and Casualty Licensed
- Life and Health Licensed
Timeline
Insurance Producer
Famers Insurance Kyle Fincham Agency
03.2024 - Current
Server/Waiter
Pappadeaux Seafood Kitchen
06.2023 - 12.2024
Manager
Zumiez
03.2023 - 07.2023
Retail Store Manager
Amtel LLC / T-Mobile
08.2020 - 02.2023
Manager in Training
Zumiez
11.2019 - 08.2020
- Property and Casualty Licensed
- Life and Health Licensed
GED -
Farmers Branch
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