Billie Nguyen
Mississauga
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Cellular Point
Oakville, ON
11.2020 - Current
- Sold and supported a wide range of wireless, internet, mobility, and residential services from Rogers, Fido, Freedom Mobile, TELUS, Koodo Mobile, and Chatr for consumer, business, and residential customers.
- Maintained in-depth knowledge of telecommunications industry trends, competitor offerings, promotions, and pricing structures.
- Trained and onboarded new employees on POS systems, wireless devices, software applications, operational procedures, and customer service standards.
- Executed merchandising strategies, floor plan updates, promotional displays, and store maintenance.
- Managed inventory operations by conducting cycle counts, identifying discrepancies, and reconciling stock records to maintain inventory accuracy.
Assistant Manager
Komi Banh Mi Bar
Toronto, ON
10.2020 - 10.2022
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Delegated tasks to appropriate staff member for optimum productivity
- Monitored compliance with health regulations and sanitation standards.
- Trained new team members on company protocols and customer service standards.
- Handled escalating problems to improve customer relations and recapture lost revenue opportunities.
- Promoted a healthy workplace environment by encouraging open communication, teamwork, and employee well-being initiatives.
Education
Bachelor of Arts - Peformance: Design And Production
Toronto Metropolitan Univeristy
Toronto, ON04-2029
Diploma - Environmental Landscape Management
Seneca Polytechnic
King, ON05-2021
Skills
- Exceptional customer service
- Teamwork and collaboration
- Inventory management
- Problem-solving
- Project management
- Multitasking
- CRM software proficiency
- Adobe Creative Suite
Languages
Vietnamese
Native/ Bilingual
Volunteer Experience
TIFF 50 (2025)
Toronto International Film Festival | September 2025
- Ushered guests to their seats, answered event-related questions, and ensured a smooth theater experience.
- Managed ticket scanning and line control outside venues, facilitating efficient entry for festival attendees.
CIBC Run for the Cure 2024
October 2024
- Assisted with registration, handed out race kits, and provided support to participants.
- Helped manage event logistics, including crowd control and directing participants along the route.
Timeline
Sales Associate
Cellular Point
11.2020 - Current
Assistant Manager
Komi Banh Mi Bar
10.2020 - 10.2022
Diploma - Environmental Landscape Management
Seneca Polytechnic
Bachelor of Arts - Peformance: Design And Production
Toronto Metropolitan Univeristy