Billie Waldo
Human Services
Ocala,FL
Summary
Compassionate Human Service Professional is searching for an opportunity to work with an organization to use my experience, skills, and education to positively impact the members of my community and improve the lives of others.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Caregiver/Personal Assistant
Mrs Moore
Ocala, FL
01.2018 - 01.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity.
Server Shift Leader
Sam's St Johns Seafood
Summerfield, FL
08.2010 - 10.2017
- Cultivated warm relationships with regular customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Loss prevention
Stocker
Walmart
Summerfield, FL
09.2010 - 09.2011
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Carhop/Cashier
Sonic Drive
Summerfield, FL
05.2006 - 09.2010
- Answered questions about store policies and addressed customer concerns.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Marion Technical College
Ocala, FL 05.2010 - 05.2011
Associate - Human services
Rasmussen University
Ocala, FL 02.2019 - 06.2021
Bachelor of Arts - Human Services
Saint Leo University
Ocala Fl 07.2021 - Current
Skills
Patient Management
Verbal and written communication skills
Community integration
Direct Patient Care
Organization and Time management
Customer Service
Timeline
Bachelor of Arts - Human Services
Saint Leo University
07.2021 - Current
Associate - Human services
Rasmussen University
02.2019 - 06.2021
Caregiver/Personal Assistant
Mrs Moore
01.2018 - 01.2021
Loss prevention
Stocker
Walmart
09.2010 - 09.2011
Server Shift Leader
Sam's St Johns Seafood
08.2010 - 10.2017
High School Diploma -
Marion Technical College
05.2010 - 05.2011
Carhop/Cashier
Sonic Drive
05.2006 - 09.2010