Passion Rodriguez
Summary
Healthcare professional prepared to bring compassion and efficiency to a variety of roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
Comfort Keepers
Hiram, GA
08.2020 - Current
- Provided compassionate personal care, ensuring comfort and dignity for clients in daily activities.
- Assisted clients with mobility, promoting independence while adhering to safety protocols.
- Developed and implemented individualized care plans, tailored to meet unique client needs.
- Monitored and documented client health status, reporting changes to healthcare professionals promptly.
- Fostered strong relationships with clients and families, enhancing trust and communication channels.
- Participated in team meetings to review care strategies and improve service delivery processes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Customer Service Representative (CSR)
Progressive Auto Group
Austell, GA
02.2025 - 05.2025
- Assisted customers in EOB
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CSR - Customer Service Representative
CVS Health
Austell, GA
01.2024 - 12.2024
- Assisting beneficiaries with prescription refills/placing orders for new prescriptions
- Assisting with insurance benefits/coverage EOB
- Assisting with enrollment periods
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Managed patient inquiries and resolved issues to enhance customer satisfaction.
- Facilitated communication between healthcare providers and patients to ensure accurate information flow.
In Home Caregiver
Always Caring Home Health Care
Pooler, GA
05.2021 - 09.2023
- Provided compassionate personal care and assistance with daily living activities for clients in home environments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Researched and recommended community resources to meet clients' needs.
- Documented vital statistics and coordinated with health care providers.
- Assisted with end-of-life care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Scheduled and coordinated medical appointments.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Intern
Hughley Health Centers General Practitioner
Burleson, TX
05.2018 - 04.2019
- Assisted in daily operations, ensuring adherence to company procedures and protocols.
- Supported team members by managing schedules and coordinating meetings effectively.
- Sorted and organized files, spreadsheets, and reports.
- vitals
- injections
- procedures
Caregiver
Texas angels home care
Fort Worth, TX
09.2017 - 11.2018
- Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
- Assisted nursing staff in administering medications and monitoring vital signs for patient well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
Resident Assistant
Mustang Creek Estates Residential Assisted Living & Memory Care
Burleson, TX
05.2015 - 07.2016
- Maintained accurate patient records, documenting changes in condition and care provided.
- Trained new aides on protocols and best practices to enhance team efficiency and service quality.
- Collaborated with healthcare professionals to develop individualized care plans tailored to patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Sales Associate
Debs Beauty Supply
Burleson, TX
05.2011 - 03.2012
- Enhanced customer engagement through personalized product recommendations, improving overall shopping experience.
- Managed inventory levels using point-of-sale systems, ensuring stock availability and minimizing excess.
- Trained new associates on sales techniques and store policies, fostering a collaborative team environment.
- Implemented promotional displays and merchandising strategies to optimize product visibility and increase sales.
Education
Medical Assisting - Medical Assistant degree
Kaplan University
Davenport Campus-Fort Worth, TX05-2018
High school diploma or GED - undefined
Skills
- Client support
- Efficient patient record management
- Effective problem resolution
- Detailed patient analysis
- Patient data management
- Prioritization of tasks
- Patient care coordination
- HIPAA regulations knowledge
- Electronic medical records management
Certification
- Adult and Pediatric First Aid/CPR/AED August 2016 to August 2023
- Medical Assistant September 2017 to September 2020
Timeline
Customer Service Representative (CSR)
Progressive Auto Group
02.2025 - 05.2025
CSR - Customer Service Representative
CVS Health
01.2024 - 12.2024
In Home Caregiver
Always Caring Home Health Care
05.2021 - 09.2023
Caregiver/Personal Assistant
Comfort Keepers
08.2020 - Current
Intern
Hughley Health Centers General Practitioner
05.2018 - 04.2019
Caregiver
Texas angels home care
09.2017 - 11.2018
Resident Assistant
Mustang Creek Estates Residential Assisted Living & Memory Care
05.2015 - 07.2016
Sales Associate
Debs Beauty Supply
05.2011 - 03.2012
High school diploma or GED - undefined
Medical Assisting - Medical Assistant degree
Kaplan University