Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Billie Williams

Taylorsville,NC

Summary

An accomplished individual with exemplary skills in team leadership and customer service management. Highly motivated in both independent and collaborative. Excellence in fostering employee growth and resolving customer complaints, enhancing satisfaction and loyalty. Proficient in cash handling and maintaining operational accuracy. A problem-solving prowess and a commitment to excellence across various roles, significantly improving guest satisfaction and operational efficiency. Detail oriented, easily adaptable, and a fast learner.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Overnight Shift Supervisor

Sheetz
02.2024 - Current
  • Began as a part time team member and based on performance and dedication was referred to district manager to become a full time supervisor.
  • Utilize strong leadership skills to manage a team while fostering growth and development in both new hires and long term employees.
  • Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolve customer complaints and offer thoughtful solutions to maintain customer satisfaction while building lasting relationships with customers.
  • Serve as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Executive Housekeeper

The Esquire Hotel
10.2020 - 03.2024
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards while maintaining communication with maintenance for timely response to issues.
  • Maintained accurate records of room status information while assisting front desk in room assignments to streamline processes, especially during peak occupancy periods.
  • Managed budgets for labor and inventory as well as third party service contracts.
  • Conducted interviews, completed hiring and training processes.

Office Assistant

Premier Recovery
11.2018 - 04.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Researched and input data into databases for agents to perform operations.
  • Assisted in exterior facility operations for the business such as repossessions, transports, and lot maintenance.


Infection Control Specialist

Just Cleaning Inc.
06.2015 - 10.2016
  • Maintaining cleanliness during construction in medical facilities including: building barrier walls, setting up HEPA machines for venting, daily cleaning of worksites to prevent the spread of potentially infectious material, following up with crews and project manager for scheduling.
  • Regular travel to various counties and locations.

Assistant Housekeeping Inspection Manager

Holiday Inn Express And Suites
02.2012 - 07.2015
  • Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
  • Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
  • Optimized linen management process by establishing organized storage systems.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted with making schedules and placing inventory orders.

Education

BBA - Entrepreneurship

Ashford University
San Diego, CA
05-2025

Skills

  • Team collaboration and leadership
  • Problem-solving
  • Customer service management
  • Cash handling

Certification

  • ServSafe Certification
  • Infection Control Certification

Timeline

Overnight Shift Supervisor

Sheetz
02.2024 - Current

Executive Housekeeper

The Esquire Hotel
10.2020 - 03.2024

Office Assistant

Premier Recovery
11.2018 - 04.2019

Infection Control Specialist

Just Cleaning Inc.
06.2015 - 10.2016

Assistant Housekeeping Inspection Manager

Holiday Inn Express And Suites
02.2012 - 07.2015

BBA - Entrepreneurship

Ashford University

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Billie Williams