Billie Zimmerman
Summary
Dedicated customer service professional with over 19 years of experience in fast-paced environments, combined with a strong mechanical background. Proven ability to communicate effectively with customers and resolve issues efficiently. I am passionate about automotive service and knowledgeable in vehicle maintenance and repair as I grew up around mechanics and have done all repairs to my own 2006 Jeep grand Cherokee Laredo with a v8 engine.
Overview
20
20
years of professional experience
Work History
Men's Apparel Department Head
Blain's Farm & Fleet
Clinton, IA
12.2023 - Current
- Maintained organized inventory with accurate records, tracking and auditing procedures.
- ·Trained staff on product knowledge and customer engagement strategies.
- · Assisted customers with inquiries, returns, and product recommendations, contributing to a positive shopping experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Line Operator
Custom Pak
Clinton, IA
03.2017 - 12.2020
- Operated machinery in a manufacturing setting while maintaining high standards of quality and safety.
- Collaborated with team members to meet production targets and improve processes.
- Handled customer inquiries regarding product specifications and order status.
Layaway Department Head
Walmart
Clinton, IA
09.2013 - 11.2017
- Managed the layaway department, ensuring customer satisfaction and efficient processing of transactions.
- Developed promotional strategies to increase layaway usage and customer engagement.
- Resolved customer issues and maintained accurate records, contributing to improved operational efficiency.
Crew Member/ Trainer
Taco Bell
Clinton, IA
04.2005 - 12.2010
- Delivered exceptional customer service in a high-volume fast-food environment.
- Handled cash transactions and managed food preparation while ensuring compliance with health standards.
- Assisted in training new employees on service protocols and customer engagement techniques.
- I did turn down management positions, but did do the training.
Education
High School Diploma -
Clinton High School
Clinton, IA05-2008
Skills
- Strong knowledge of automotive repair and maintenance gained from personal experience and family background in mechanics
- Proficient in diagnosing vehicle issues and performing basic repairs
- Familiar with automotive parts and systems, including engines, transmissions, and electrical components
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Customer-focused with a commitment to service excellence
- Ability to work under pressure and manage time effectively
- Basic automotive repair and maintenance skills
Timeline
Men's Apparel Department Head
Blain's Farm & Fleet
12.2023 - Current
Line Operator
Custom Pak
03.2017 - 12.2020
Layaway Department Head
Walmart
09.2013 - 11.2017
Crew Member/ Trainer
Taco Bell
04.2005 - 12.2010
High School Diploma -
Clinton High School