Billie Jean Bauer
Navarre,FL
Summary
Hardworking and motivated professional with several years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Possessing desire to go above and beyond to exceed company expectations.
Overview
25
25
years of professional experience
Work History
Manager at Navarte High Scool
Chartwells Schools Dining Services
Navarre , Florida
2020.01 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by ensuring timely delivery of goods and services.
- Entering all production plans and records with accuracy and up to date daily.
- Ordering and receiving products weekly.
- Overseeing the operations.
- Delegations of task to ensure quality and efficiency.
- Time management
- Established processes to ensure efficient workflow.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies.
- Ensured compliance with regulatory requirements and standards of the company
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of 10 employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Receptionist
Primary Care Plus
Fayetteville , NC
2001.09 - 2022.10
- Verified visitors' identification cards before allowing access to the building.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
Floor Associate
Walgreens
Sanford , North Carolina
2011.11 - 2012.03
- Contributed to team effort by accomplishing related results as needed.
- Assisted customers with locating merchandise in the store.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Organized displays to attract customers and promote sales.
- Adhered to all safety regulations when handling products and equipment.
- Stocked shelves with merchandise according to company guidelines.
- Maintained high standards of customer service during all interactions.
- Assisted with unloading trucks.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Provided assistance to other departments when needed.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Ensured up to date prices and dates for products.
- Covered any lunch breaks.
- Assisted is the pharmacy.
Medical Records Supervisor
Primary Car Plus
Fayetteville , North Carolina
1999.04 - 2002.08
- Resolved discrepancies between paper-based charts and EHR systems.
- Collaborated with other departments to coordinate the transfer of patient information between facilities.
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Implemented strategies to reduce errors related to manual charting processes.
- Ensured that all changes made to medical records are properly documented and authenticated by the appropriate personnel.
- Developed and maintained procedures for medical records management, including storage, retrieval, retention and destruction of medical records.
- Assisted with development of policy and procedure manuals for release of information requests.
- Collected, checked and filed resident charts and personnel records.
- Established and upheld procedures for medical records collection, coding and filing.
- Maintained record of authorized information taken from charts.
- Returned incomplete records and charts to appropriate personnel for correction.
- Maintained positive working relationship with fellow staff and management.
- Located and retrieved files, assisting public with general information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Safeguarded medical records to maintain patient confidentiality.
- Purged inactive files and destroyed obsolete files following procedures.
- Determined and implemented techniques to improve medical records retrieval process.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Pulled patient records and transferred information to appropriate parties.
Education
Phlembotomy -
Fayetteville Technical Community College
Fayetteville, NC2011-08
Pharmacy Technician -
Fayetteville Technical Community College
Fayetteville, NC2010-05
Certified Tanning Operator -
Fayetteville Technical Community College
Fayetteville, NC2009-03
High School Diploma -
Airport High School
West Columbia, SC1996-06
Cosmetology License -
Airport High School
West Columbia, SC1996-04
Skills
Excellent Customer Service
- Workforce Management
- Performance Management
- Cross-Functional Teamwork
- Team Leadership
- Time Management
- Strong work ethics
- Team player
- Effective communication skills
- Fast learner
Timeline
Manager at Navarte High Scool
Chartwells Schools Dining Services
2020.01 - Current
Floor Associate
Walgreens
2011.11 - 2012.03
Receptionist
Primary Care Plus
2001.09 - 2022.10
Medical Records Supervisor
Primary Car Plus
1999.04 - 2002.08
Phlembotomy -
Fayetteville Technical Community College
Pharmacy Technician -
Fayetteville Technical Community College
Certified Tanning Operator -
Fayetteville Technical Community College
High School Diploma -
Airport High School
Cosmetology License -
Airport High School
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