Nicole Grimm

• Managed and motivated coaches and students.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for clients, students annd coaches.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed our marketing to attract new customers and promote business.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored the facility changes to uphold successful operations strategies and maximize business success.
• All financial task and administration duties and operated any and all communications for competitors

• Built and maintained strong client relationships to drive business growth.
• Strengthened client relationships through regular communication and effective problemsolving.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.

• Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
• Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
• Strengthened teamwork and collaboration among clinic staff by actively participating in meetings, sharing knowledge, and providing constructive feedback.
• Facilitated successful rehabilitation efforts through ongoing communication with physical therapists regarding patient progress and needs.
• Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
• Assessed patient comfort related to cast and splints and assisted with comfort measures.

• Mentored new Peer Specialists entering the field, sharing valuable knowledge gained from experience.
• Maintained detailed case notes and documentation, ensuring accurate records of client progress and achievements.
• Empowered clients by teaching them coping strategies and self-help techniques.
• Participated in ongoing training opportunities to enhance professional skills and stay current on best practices in the field of peer support.

Assisted with patient care and examinations.

Performed X-rays

Performed accurate casting of fractures.

Scheduled

Assisted physicians in various tasks.