Billie Jean Henry
Hemet,CA
Summary
Detail-oriented customer service representative skilled in register operations and enhancing front-end efficiency. Consistently exceeds expectations by proactively addressing customer needs and ensuring smooth transactions. Recognized for reliability and strong teamwork, contributing to a positive shopping experience.
Overview
19
19
years of professional experience
Work History
Caregiver
At Home Care Giver
Hemet, CA
03.2023 - 09.2024
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Organized oral medications for clients following dosage and schedule requirements.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
Warehouse Associate
Amazon
Beaumont, CA
10.2021 - 05.2024
- Processed and organized products for shipment.
- Processed deliveries and updated orders in the internal database.
- Organized shelves and workstations to ensure cleanliness.
- Aided in packaging and labeling products for dispatch.
- Monitored the status and condition of parcels with scanning devices.
- Assessed condition of returned goods before sending them to suppliers or vendors.
- Operated forklifts and pallet jacks for unloading materials.
- Ensured compliance with regulations when handling hazardous materials.
Restaurant Waitress
Chili's Bar and Grill
Hemet, CA
08.2015 - 06.2020
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Checked on guests during meals to ensure satisfaction with each course.
- Stocked service areas, filled condiments and napkin containers with supplies during slow periods.
Restaurant Waitress
Applebee's Grill & Bar
Hemet, CA
07.2010 - 06.2015
- Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Worked closely with hostess staff to determine seating arrangements based on party size and availability of tables.
Cashier & Barista
Target/Starbucks
Hemet, CA
11.2009 - 04.2010
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Created promotional displays for advertising special events or promotions at the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Cashier
WinCo Foods
Hemet, CA
08.2009 - 11.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
Little Caesars Pizza
Hemet, CA
03.2006 - 09.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed phone calls from customers placing orders or inquiring about menu items.
- Maintained a clean and sanitary work environment in compliance with health regulations.
- Assisted with restocking supplies as needed.
- Assisted other team members in closing duties such as cleaning up stations, counting money.
Education
High School Diploma -
West Valley High School
Hemet, CA01-2008
Skills
- Pallet jack operations
- Forklift operations
- POS system operations
- Multitasking and organization
- Customer service
- Medication coordination
- Lifting and transferring
- Flexible schedule
- Elderly care
- Hoyer lifting equipment
Timeline
Caregiver
At Home Care Giver
03.2023 - 09.2024
Warehouse Associate
Amazon
10.2021 - 05.2024
Restaurant Waitress
Chili's Bar and Grill
08.2015 - 06.2020
Restaurant Waitress
Applebee's Grill & Bar
07.2010 - 06.2015
Cashier & Barista
Target/Starbucks
11.2009 - 04.2010
Cashier
WinCo Foods
08.2009 - 11.2009
Cashier
Little Caesars Pizza
03.2006 - 09.2009
High School Diploma -
West Valley High School
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