Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcelis Williamson

Wauwatosa,WI

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

9
9
years of professional experience

Work History

Caregiver

Essentials Home Care Living
01.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Store Operations Manager

Fleur D’ Amour
01.2017 - 02.2025
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Increased sales by [25]% with special displays and promotions.
  • Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
  • Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Trained and guided team members to maintain high productivity and performance metric
  • Increased sales by [10]% with special displays and promotions.

Warehouse Associate Team Lead

Amazon
11.2022 - 05.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team of 12 members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as [50] pounds or more.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Increased overall productivity with proactive management of associate schedules, assignments, and performance evaluations.

Project Manager

Soleful
08.2017 - 12.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.

Education

Bachelor - Human Resources

Herzing University
Milwaukee, WI
08.2024

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University of Wisconsin- Milwaukee
05.2020

Wauwatosa West High School
06.2019

Skills

  • Communication
  • Employee Training
  • Team Management
  • Customer Service
  • Adobe Photoshop
  • Microsoft Excel
  • Microsoft Word
  • Pallet Jack Operations
  • Warehouse Safety
  • Time management
  • Elderly care
  • Problem-solving
  • SAP
  • CRM

Languages

Spanish
Limited Working

Timeline

Caregiver

Essentials Home Care Living
01.2025 - Current

Warehouse Associate Team Lead

Amazon
11.2022 - 05.2025

Project Manager

Soleful
08.2017 - 12.2024

Store Operations Manager

Fleur D’ Amour
01.2017 - 02.2025

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University of Wisconsin- Milwaukee

Bachelor - Human Resources

Herzing University

Wauwatosa West High School

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