Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
BILLIE JEAN JONES

BILLIE JEAN JONES

West Bloomfield,MI

Summary

Effective problem-solving and negotiation skills. Ability to collaborate effectively. Ability to navigate multiple computer systems, and applications. Highly driven and successful track record and reputation for achieving results in customer care and sales. Possess a unique combination of analytical and leaderships skills, with excellent organization and prioritization abilities. Meet service goals and deadline designed to promptly handle customers. Proven ability to exceed targets that drive organizational results. Advance troubleshooting and multi-tasking skills. Working knowledge of help desk software, databases and remote access. Proficient computer navigation skills using a variety of office applications, such as Microsoft office and Amazon connect.

Overview

34
34
years of professional experience

Work History

Fraud Liaison Specialist

U. S. Bank
01.2021 - Current
  • Tracking and monitoring illegal transactions on customers financial accounts without the authorization of the account owner using multiple systems
  • Reports any suspicious account movements and unusual transactions that may be risky the financial institution and customers
  • Interacts positively with unsatisfied customer to discover resolutions.

Service Representative

01.1999 - 01.2021
  • Working knowledge to sale and provide customer service telecommunications products/services
  • Experienced user of At&T computerized systems (e.g
  • ACTS, ASON, LMOS, MORTEL,
  • TIRKS, WFA, CRM, etc)
  • Experienced personal computer and computer software including word processing, spreadsheets, and database management
  • Experienced sales representative with proven results
  • Creating and Processing service orders to completion
  • Manages and conduct, discussions, processes, and training for new and seasoned employees.

Department Supervisor

Sinai Hospital of Detroit
01.1989 - 01.1999
  • Radiation Therapy
  • Plan, direct, and coordinate medical and health services in the department
  • Conduct and administer fiscal operations, including accounting and planning budgets
  • Develop and implement organizational policies and procedures
  • Direct or conduct recruitment, hiring and training of personnel
  • Establish work schedules and assignments for staff
  • Maintain awareness of advance medicine, computerized diagnostic and treatment equipment, data processing technology, government health regulation, health insurance changes, and financing options
  • Maintain communication between medical staff, peers, subordinates, and department heads.

Education

Engineering Courses - undefined

Lawrence Technology University

HONORS - undefined

Perfect Attendance Awards - undefined

At&T tiger Team Resolver Basic Accounting Certificate ETA International Certificate QMS/Six Sigma White Belt Certification QMS/Six Sigma Yellow Belt Certification QMS/Six Sigma Green Belt Certification - undefined

Bachelor of Arts - Business Administration Information Technology

Colorado Technical University
2017

Skills

  • Hospice Resources
  • Training Initiatives
  • Public Speaking Events
  • Delivery Schedules

Timeline

Fraud Liaison Specialist

U. S. Bank
01.2021 - Current

Service Representative

01.1999 - 01.2021

Department Supervisor

Sinai Hospital of Detroit
01.1989 - 01.1999

Engineering Courses - undefined

Lawrence Technology University

HONORS - undefined

Perfect Attendance Awards - undefined

At&T tiger Team Resolver Basic Accounting Certificate ETA International Certificate QMS/Six Sigma White Belt Certification QMS/Six Sigma Yellow Belt Certification QMS/Six Sigma Green Belt Certification - undefined

Bachelor of Arts - Business Administration Information Technology

Colorado Technical University

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BILLIE JEAN JONES