Billie Jo Kumzi
Hart,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Dental Receptionist
West Michigan Family Dental
Shelby, MI
02.2024 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
Wax Assembler
Howmet
Whitehall, MI
03.2018 - Current
- Designed quality assurance methods and detailed inspections for all completed products.
- Trimmed molds to given specifications.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Medical Receptionist/Referral Clerk
Mercy Health Lake shore medical
Shelby, MI
06.2015 - 03.2018
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed patient referrals daily through multi-line telephone system.
- Drafted reports to track patient referrals and scheduling issues.
- Greeted customers, answered general questions and directed to appropriate locations.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Maintained professional tone at all times, including during peak rush hours.
- Gathered, sorted, distributed and sent mail and packages.
- Scheduled appointments.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Referral Specialist/Medical Assistant
Muskegon Family Care
09.2012 - 06.2015
- Duties include organizing, scheduling, and necessary paperwork associated with the patient-doctor referral process, including the Michigan Health Connect system.
- Obtained PA for services such as diagnostic imaging.
- Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for services.
Education
Center – Medical Assistant Program CLINICAL: Venipuncture Electrocardiography Anatomy & Physiology Fund. of Assisting Admin. of Medicine OSHA Training ADMINISTRATIVE: Medical Office Procedures Financial Recordkeeping Medical Terminology Medical Billing & Coding HIPAA Compliancy Training MS Word -
Ross Medical Education
01.2011
Studied Physical Therapy -
Baker College
01.2003
2014-16 American Heart Association – CPR / BLS -
Oceana High School
01.2001
Skills
- Adaptability to Change
- Wax Pattern Assembly
- Measurement Tools Usage
- Wax Injection Techniques
- Strong Communication Skills
- Self Motivation
- Quality Inspection
- Teamwork and Collaboration
- Time management abilities
Timeline
Dental Receptionist
West Michigan Family Dental
02.2024 - Current
Wax Assembler
Howmet
03.2018 - Current
Medical Receptionist/Referral Clerk
Mercy Health Lake shore medical
06.2015 - 03.2018
Referral Specialist/Medical Assistant
Muskegon Family Care
09.2012 - 06.2015
Center – Medical Assistant Program CLINICAL: Venipuncture Electrocardiography Anatomy & Physiology Fund. of Assisting Admin. of Medicine OSHA Training ADMINISTRATIVE: Medical Office Procedures Financial Recordkeeping Medical Terminology Medical Billing & Coding HIPAA Compliancy Training MS Word -
Ross Medical Education
Studied Physical Therapy -
Baker College
2014-16 American Heart Association – CPR / BLS -
Oceana High School
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