Billie Jo Satterfield
Fort McCoy
Summary
I have been in retail for over 30 years. I have worked in the stores and I have been a vendor for the retail stores . My most recent job was with PepsiCo . I was a Sales representative and merchandiser. I had my own route for about 3 years . I was a merchandiser for a year before I was given my own route . I have also been a relief sales person and helped when needed or covered for vacations and medical leaves .
Overview
33
33
years of professional experience
Work History
Route Sales Representative
Pepsico
01.2021 - 07.2025
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Maximized sales through effective territory management and strategic route planning.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Collaborated with team members to develop innovative sales strategies, boosting overall revenue.
Store Manager
Dollar General Store
02.2018 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Sears
03.2004 - 02.2018
Department Manager
Kmart
03.2004 - 03.2006
Department Manager
Wal Mart Stores Inc
01.1999 - 03.2004
Shipper / Warehouse Manager
Colorado Boxed Beef
01.1993 - 01.1999
Education
Drafting - Drafting/Surveying
Chattahoochee Technical College
Jasper, GA1992
High School Diploma -
Cherokee High School
Canton, GA1990
Skills
- Customer service
- Merchandising
- Payroll
- Payroll Budgeting
- Scheduling
- Replinishment
- Forklift Experience
- Online order pulling /packing /shipping
- Shipping /Receiving
- Delivery /Installation Setups
- Records management
- Appliance sales
- Sales strategies
- Issue resolution
- Verbal and written communication
- Inventory control procedures
- Resolution-orientedApproachable
- Superb sales professional
- Flexible schedule
- Time management
- Inventory control
- Shift checklists
- Barcode scanning
- Strong communication skills
- Employee training
- Employee scheduling
- Dedicated team player
- Excellent multi-tasker
Timeline
Route Sales Representative
Pepsico
01.2021 - 07.2025
Store Manager
Dollar General Store
02.2018 - 01.2021
Assistant Store Manager
Sears
03.2004 - 02.2018
Department Manager
Kmart
03.2004 - 03.2006
Department Manager
Wal Mart Stores Inc
01.1999 - 03.2004
Shipper / Warehouse Manager
Colorado Boxed Beef
01.1993 - 01.1999
Drafting - Drafting/Surveying
Chattahoochee Technical College
High School Diploma -
Cherokee High School
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