Robert Holstein
ACTION LINK
Charleston,WV
1
Certification
14
years of professional experience
Customer-focused field service professional with experience in route support, retail merchandising, electronics repair, and help desk troubleshooting. Known for maintaining inventory, following planograms, and resolving technical issues to support smooth operations and better customer experiences.
Work History
Route Sales Representative
5 Months- Coordinated route operations and serviced retail accounts for SRP Companies to ensure optimal delivery and customer satisfaction.
- Monitored inventory levels and analyzed product turns during route stops to optimize stock management.
- Delivered merchandise and restocked displays at customer locations to maintain product availability and presentation.
- Merchandised products according to company planograms and display standards.
Lead Merchandiser
1 Year 7 Months- Executed strategies to promote and sell products in retail environment, enhancing customer engagement and driving sales. Utilized marketing, sales, and visual presentation skills to maximize product visibility and attract consumer interest. Collaborated with retailers, suppliers, and manufacturers to strategically position products in stores, fostering an appealing shopping experience.
- Led Apollo Retail merchandising teams through store resets and display installations.
- Coordinated Apollo Retail planogram execution across multiple retail locations.
- Trained Apollo Retail associates on fixture setup and merchandising standards.
Field Service Representative
2 Years 7 Months- Delivered field service support for electronics and technology products, ensuring optimal functionality. Performed repairs, assembly, and troubleshooting for electronics to restore operational efficiency.
- Served ActionLink retail accounts with in-store product setup and service visits.
- Installed displays, fixtures, and promotional materials for ActionLink field assignments.
- Inspected store conditions and corrected merchandising issues during ActionLink visits.
Field Service Repersentative
5 Months- Performed field service on electronics and technology products, ensuring optimal functionality and customer satisfaction.
- Installed and maintained retail displays for ActionLink client locations.
- Merchandised products according to ActionLink planograms and brand standards.
- Trained store staff on ActionLink product features and setup procedures.
Help Desk Analyst
6 Months- The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
- Resolved help desk tickets for transportation staff across statewide offices
- Reset passwords and restored account access for departmental users
- Diagnosed hardware and software issues on agency workstations
Field Service Technician
6 Months- Troubleshot, installed, and repaired computer desktops and laptops, ensuring reliable operation for users. Conducted inventory of computer parts to maintain stock levels for timely repairs.
- Diagnosed hardware issues during onsite service calls for Worldwide TechServices clients.
- Replaced faulty desktop, laptop, and printer components for field support requests.
- Installed operating systems and configured devices using Worldwide TechServices service procedures.
7 Months
- Troubleshooting, installation, repair of computer desktop, and laptop computers. Inventory of parts.
Customer Technical Support
4 Years 5 Months- Tech support for video, internet and phone. Troubleshooting, billing , and scheduling. Tier 1 is responsible for delivering basic help desk resolution to customers and fulfilling service requests by following scripts. The issues that arise in this tier are simple usage problems such as log-ins, website navigation, and set-up, which can usually be resolved by lower-level technical personnel. The personnel do not necessarily require complex computer science knowledge but should have a basic understanding of the products and services of the business. Understanding the different types of technical support can help ensure that companies can provide optimal customer service to their clients.
Space Planning and Quality Assurance Manager
6 Years 3 Months- 6+ years Sales, Management, Merchandising experience. Forecast beer orders every month, work with customers on adding beer to stores or bars. Beer knowledge, work with Brewery on bringing in products to company and selling them. Computer and Emails, Plano-grams, Merchandise stores and displays, Work with team make sure product is sold to store and displayed.
Space Planning and Quality Assurance Manager
6 Years 3 Months- 6+ years Sales, Management, Merchandising experience. Forecast beer orders every month, work with customers on adding beer to stores or bars. Beer knowledge, work with Brewery on bringing in products to company and selling them. Computer and Emails, Plano-grams, Merchandise stores and displays, Work with team make sure product is sold to store and displayed.
help desk
5 Years 11 MonthsEducation
College - Information Technology
Remote
College - Business Administration
College Degree - Information Technology
Associate's Degree - Information Technology
Associates - Business Administration
Trade school
Bachelor of Arts
Bachelor of Science - Information Technology (Bachelor's degree)
Associate's degree
High school diploma or GED
Skills
LAN
Driving
ServiceNow
Computer hardware
OSHA
Productivity software
Customer relationship management
OEM
Accounting
PowerShell
Military
Root cause analysis
Analysis skills
Relational databases
VPN
Delivery driver experience
Attention to detail
Inventory management
Events management
Financial planning
Store management
TCP/IP
Microsoft Outlook
Distributed systems
Customer service
Pricing
Forecasting
Relationship selling
Patient interaction
Territory management
Service technician experience
Logistics coordinator experience
Linux
Math
Warm calling
Remedy
Customer acquisition
Record keeping
Mobile applications
POS
Fundraising
Field service
Merchandising display arrangement
Lead generation
Supervising experience
Network troubleshooting
System design
Logistics
Debugging
Cycle counting inventory management
Active Directory
Supply chain management
Entrepreneurship
Recruiting
Order entry
Computer operation
XML
Document management systems
Mac OS
Smartphone (troubleshooting support)
Classroom experience
Research
Programmable logic controllers
Patrolling
Weight handling in the workplace
ITIL
Desktop support
Writing skills
IT support
Firewall
Mapping using GIS
Leadership
Technology sales
Test automation
SAN
Presentation skills
Marketing
Computer science
Hotel experience
Vendor relationship building
DNS
Remote access software
Systems & applications support
System performance monitoring
Avaya
Interpersonal skills
Operating Systems
Ability to follow instructions
Data collection
Technical support
System troubleshooting
Account management
In-person customer service
Continuous integration
Business analysis
Phone etiquette
Merchandising
Six Sigma
Telemarketing
WAN
HIPAA
Electronics component replacement
Technical Proficiency
Grocery store
E-commerce
Network support
Servers and switches (2 years)
Hardware support
Communication platforms
CRM software
Information security
JavaScript
VMWare
IT service management
Issue tracking
Planogram implementation
Phone communication
Sales management
Proofreading
Kaizen
Salesforce
Outbound sales
GPS
Stocking
Planograms
Security
Software troubleshooting
Schedule management
PCI
Workday
Clean workspace maintenance
Documentation review
Mechanical knowledge
Troubleshooting
Fixture installation
Business development
Windows
Photography
Clinical documentation improvement
VoIP
Adobe Acrobat
Data structures
Mobile devices
Team management
HubSpot
Microsoft Windows
Organizational skills
Cross-functional collaboration
Human resources
Retail signage placement
Website management
Litigation
Azure
Measurement (quality control)
Microsoft Word
Ethernet
Google Suite
Cold calling
Microsoft Office
Intune
Agile
Customer inquiry handling
GIS software
Cybersecurity
DOT (Department of Transportation) regulations
Project management
Climbing
Help Desk
Master data management
Assembly
Graphic design
Outdoor work
Warehouse operations
Equipment troubleshooting
Java
ERP systems
SIEM
Retail sales
Teamwork
IT
Printers (5 years)
Microsoft Excel
Team lead
Surveillance
Microsoft Powerpoint
Teaching
Plumbing
Visual merchandising
Forklift
Data analytics
Google Docs
DHCP
Surface mount technology
SCCM
Warehouse management system
Law enforcement
Jira
Gym
Product demos
Hospital experience
Computer networking
Software testing
Telecommunication
Manufacturing facility
Individual consumer customer service
POS systems
Social media management
Travel planning
Financial analysis
TCP
Clerical experience
SharePoint
Relationship management
Social work
Event marketing
Networking hardware installation
Microsoft Access
Machine learning
Purchasing
Zoom
Flatbed
Public utility experience
Risk management
Data analysis skills
Statistical analysis
Customer relationship building
Smartsheet
Live chat
Python
IOS
IT management
Customer support
Data entry
AWS
Time management
Typing
Laptop (troubleshooting support)
802.11 (Wi-Fi)
Warehouse management
Supply chain
Computer literacy
Shipping & receiving
Windows Server administration
Technical sales
Customer communication
Equipment installation
IP networking
Configuration management
Warehouse experience
Continuous improvement
Office experience
Budgeting
QuickBooks
Negotiation
Decision making
Selenium
Filing
Data center experience
Financial acumen
Client interaction via phone calls
Knowledge management
Microsoft Intune
Microsoft Windows Server
Mentoring
Patient monitoring
Sales
Google Cloud Platform
Adult education
Administrative experience
CPR
Epic
Power BI
Outside sales
Product management
Cable termination
Schematics
Sales strategy
Personal Information
- Driving License: Driver's License, Non-CDL Class C, Class D, Class E, CDL C
- Availability: Willing to relocate to: Charleston, WV - Charleston, WV
Certification
Driver's License, QIDP Certification, Non-CDL Class C, CompTIA Cloud+, Salesforce Certification, Class D, CompTIA A+, CCNA Security, IAT Level II, IAT, GSEC, Apple Certified Mac Technician, CCENT, IAT Level I, CCIE, GICSP, CCNP, Class D Security, HDI Certification, SSCP, Certified Quality Auditor, CompTIA Server+, Pallet Jack Certification, MCTS, ITIL Certification, CompTIA CySA+, CompTIA Network+, Chauffeur's Permit, CISM, GIAC Certification, CEH, CISSP, Certified Information Systems Auditor, MCITP, Six Sigma Certification, MCP, CompTIA Security+, Quality Assurance, Space planning basic, Space planning advanced, Microsoft google workspace, Microsoft digital transformation, AED Certification, Class E, CDL C
Languages
English, German
Timeline
Route Sales Representative
SRP Companies
05.2026 - CurrentRead More
Lead Merchandiser
Apollo Retail
03.2025 - CurrentRead More
Field Service Representative
ACTION LINK
03.2024 - CurrentRead More
Field Service Repersentative
ACTIONLINK
03.2024 - 08.2024Read More
Help Desk Analyst
West Virginia Department of Transportation
09.2023 - 03.2024Read More
Field Service Technician
Worldwide TechServices
02.2023 - 08.2023Read More
Worldwide Tech Services
01.2023 - 08.2023Read More
Customer Technical Support
Ibex
09.2018 - 02.2023Read More
help desk
06.2012 - 05.2018Read More
Space Planning and Quality Assurance Manager
Capitol Beverage Company 60 Pilaster Place
05.2012 - 08.2018Read More
Space Planning and Quality Assurance Manager
Capitol Beverage Company 60 Pilsner Place
05.2012 - 08.2018Read More
Purdue University
College from Information Technology
Read More
West Virginia University
College from Business Administration
Read More
West Virginia Junior College
College Degree from Information Technology
Read More
West Virginia Junior College
Associate's Degree from Information Technology
Read More
West Virginia University
Associates from Business Administration
Read More
Trade school
Read More
Bachelor of Arts
Read More
Bachelor of Science from Information Technology (Bachelor's degree)
Read More
Associate's degree
Read More
High school diploma or GED
Read More