Billie Jo Taylor
Yulee,FL
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at State Farm Insurance Inc. Proven ability to enhance operational efficiency through effective scheduling and document management. Skilled in Microsoft Office and adept at multitasking, ensuring exceptional client relations and support in fast-paced environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Paraprofessional Educator
Nassau county
Yulee, FL
03.2018 - Current
- Provide daily administrative and instructional support to teachers and students.
- Coordinate Classroom materials and schedules to support curriculum goals.
- Maintain student records and managed confidential information.
- Communicate effectively with parents, staff, and students to ensure smooth daily operations.
- Keep classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Boost classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Contribute to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
Administrative Manager
Attention to detail lawn services
Yulee, FL
07.1997 - 01.2025
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Monitored department budgets by tracking expenses against allocated funds.
- Conducted performance reviews and provided feedback to employees on their job performance.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Organized meetings between executives and outside vendors or clients.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Developed and implemented administrative procedures to maximize efficiency.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Identified and solved problems to enhance management and business direction.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Tracked and analyzed expenditures to deliver budgets and financial reports.
- Monitored office inventory to maintain supply levels.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Organized and maintained documents, files and records.
Medical Assistant
Baptist Health
Fernandina Beach, USA
02.2013 - 10.2017
- Managed patient intake, appointment scheduling, and medical records.
- Provided front-desk support, including greeting patients and answering multi-line phones and insurance verifications.
- Supported physicians with exams and procedures while maintaining sterile environments.
- Ensured smooth coordination between departments and patient services.
- Prior authorizations and referrals
- Records & Document Management
- Microsoft office (word, Excel, Outlook)
- Time Management & Multitasking
- Appointment Coordination
- Data Entry & Filing Systems
- First Aid & CPR Certified
Customer Service Specialist
State Farm Insurance Inc.
Jacksonville, USA
07.1997 - 12.2012
- Handled Incoming calls, scheduling, document preparation, and customer account support.
- Maintained electronic and paper filing systems and processed financial transactions.
- Trained team members in office procedures and system usage.
- Ensured office compliance with daily operations and quality standards.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Maintained up-to-date knowledge of product features and benefits.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Certified Medical Assitant -
Concorde Career College of Jacksonville
Jacksonville02-2013
Licensed 440 CSR Insurance -
Central FL Insurance School
Orlando, FL01.1998
High School Diploma -
West Nassau High School
Jacksonville, FL10.1990
Skills
- Office administration and scheduling
- Customer service and relations
- Records and document management
- Time management and multitasking
- Appointment coordination
- Data entry and filing systems
Certification
- First Aid & CPR, 02/01/15
- Phlebotomy, 02/01/15
Timeline
Paraprofessional Educator
Nassau county
03.2018 - Current
Medical Assistant
Baptist Health
02.2013 - 10.2017
Administrative Manager
Attention to detail lawn services
07.1997 - 01.2025
Customer Service Specialist
State Farm Insurance Inc.
07.1997 - 12.2012
Certified Medical Assitant -
Concorde Career College of Jacksonville
Licensed 440 CSR Insurance -
Central FL Insurance School
High School Diploma -
West Nassau High School