Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
References
Timeline
Generic

Billy Bailey

Dayton,Ohio

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Furthering education through certified coursework and staying up-to-date on the latest technologies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Teleperformance
Dayton, OH
02.2024 - Current
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Provided technical assistance to customers through phone, email and chat support.
  • Resolved escalated customer service issues in a timely manner.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Supported customers with online billing, access and account issues.

Leasing Manager

Harbor Group Management
Columbus, OH
01.2022 - 01.2023
  • Drove high occupancy rates by warmly welcoming potential residents and conducting comprehensive property tours
  • Created and maintained resident documentation by leveraging expertise in local and state regulations, as well as income-restricted housing policies
  • Cultivated healthy relationships to create a positive experience
  • Managed guest records and executed follow-ups to constantly advance guest engagements for securing lease agreements
  • Collaborated with property manager to optimize property performance, including turnover/occupancy rate and income
  • Facilitated administrative operations, such as gathering rent and managing overdue accounts for reinstating with active status.

Store Manager

Dollar General
Columbus, OH
01.2021 - 01.2022
  • Cultivated a favorable in-store environment for both employees and customers, expertly managing concerns or complaints
  • Developed weekly schedules in accordance with the store's needs to effectively address business demands during peak hours
  • Drove skill set growth by expertly leading and training associates across diverse departments and roles
  • Implemented merchandising playbooks to outpace company-defined standards
  • Monitored and analyzed profit and loss statements closely with a focus on continuous improvement to enhance productivity.

Store Manager

Binzruz
Columbus, OH
01.2018 - 01.2021
  • Achieved operational and customer service excellence within a high-paced and challenging work environment
  • Demonstrated dynamic leadership and led day-to-day store operations, including both opening and closing procedures
  • Formulated weekly staff schedules and carried out processing of payroll on a weekly basis
  • Employed social media platforms to promote and expand business revenue through consumer engagement with content.

Inbound Virtual Representative Manager

Amazon
Seattle, WA
01.2017 - 01.2018
  • Spearheaded and mentored a team to accomplish company-defined objectives, including merchandising, customer service, and team development goals
  • Coached on policies and customer service standards by directing training for a team of ~20 employees
  • Delivered initial customer support and addressed general inquiries by promptly managing incoming phone calls
  • Resolved tense situations effectively by minimizing the need for upper management involvement on multiple occasions
  • Achieved outstanding customer retention and consistent repeat purchases by delivering exceptional customer service
  • Monitored customer purchases by using Amazon's systems and databases, and carried out processing of return requests
  • Processed credits, discounts, and exchanges by closely following company policies and guidelines.

Paralegal | Legal Assistant

Levy & Associates LLC
Upper Arlington, OH
01.2010 - 01.2017

Education

Some College (No Degree) - Psychology

Columbus State Community College
Columbus, Ohio

High School Diploma -

Sullivan South High School

Skills

  • Associates of arts psychology, Columbus State Community College
  • High School Diploma, Sullivan South High School - Kingsport, TN
  • Technical Support
  • Customer Service
  • User Support
  • Product Troubleshooting
  • Technical Troubleshooting
  • Remote Support
  • Call Center Operations
  • Hardware and Peripherals
  • Windows XP/Vista
  • Software Installation
  • Linux
  • SQL
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • MRI Software
  • Yardi

Websites

Certification

  • Google Cybersecurity Professional Certificate
  • Search Engine Optimization (SEO) with Squarespace
  • Google Technical Support Fundamentals

Affiliations

  • In my free time, I volunteer with CyberSeniors in order to educate Seniors on personalized use of technology and allowing them to gain a sense of independence and bringing them into our present so they are able to utilize social media, search engines, phone & Computer applications.

References

References available upon request.

Timeline

Technical Support Representative

Teleperformance
02.2024 - Current

Leasing Manager

Harbor Group Management
01.2022 - 01.2023

Store Manager

Dollar General
01.2021 - 01.2022

Store Manager

Binzruz
01.2018 - 01.2021

Inbound Virtual Representative Manager

Amazon
01.2017 - 01.2018

Paralegal | Legal Assistant

Levy & Associates LLC
01.2010 - 01.2017

Some College (No Degree) - Psychology

Columbus State Community College

High School Diploma -

Sullivan South High School

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Billy Bailey