Billy Boyd II
Nahunta,GA
Summary
Dynamic operations supervisor with a proven track record at Sea Island Resort, excelling in team leadership and workflow optimization. Recognized for enhancing customer satisfaction through effective communication and quality assurance. Skilled in regulatory compliance and conflict resolution, fostering a productive work environment while achieving operational excellence.
Operations professional with history of driving process improvements and enhancing team productivity. Known for fostering collaborative work environment and achieving operational targets. Skilled in strategic planning and resource management, ensuring adaptability to changing demands and reliability in execution.
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Supervisor of Operations
Sea Island Resort
03.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Receiving Clerk
Masonite
06.2022 - 03.2024
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
Banquet Server
Omni Hotels & Resorts
06.2020 - 05.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Banquet Setup Supervisor
Omni Hotels & Resorts
05.2020 - 05.2022
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Interpreted instructions to schedule and set up events to client specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Supported other departments within the venue as needed, fostering a cooperative work environment conducive to overall success.
- Enhanced communication between departments, facilitating collaboration for seamless event execution.
- Demonstrated strong leadership skills by effectively managing a diverse team of setup staff, ensuring all members were motivated and working efficiently.
Banquet Setups
Omni Hotels & Resorts
01.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Lead Landscaper
Acl Landscaping
05.2015 - 07.2019
- Developed comprehensive maintenance plans for clients, ensuring long-term health and beauty of their landscapes.
- Provided expert guidance on plant selection, installation, and care for diverse clientele with varying needs and preferences.
- Conducted regular safety trainings, resulting in reduced injuries among crew members during landscaping projects.
- Assisted in the growth of the company''s client base through effective marketing strategies and positive word-of-mouth referrals.
- Managed a team of skilled landscapers, fostering an environment of teamwork and open communication to deliver exceptional results.
- Enhanced overall curb appeal for commercial properties by designing welcoming entranceways, pathways, and seating areas.
- Upheld industry standards by adhering to local regulations, obtaining necessary permits, and staying current on best practices in the field of landscaping.
Stewarding Supervisor
Omni Hotels & Resorts
05.2018 - 01.2019
- Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues promptly.
- Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
- Implemented environmentally friendly practices throughout the stewarding department, promoting sustainability and reducing waste generation.
- Reduced equipment downtime by implementing a preventive maintenance program for all major appliances in the kitchen.
- Ensured prompt resolution any guest concerns related food service cleanliness earning compliments from patrons.
- Streamlined inventory management system, resulting in reduced waste and cost savings.
- Served as liaison between front-of-house staff and back-of-house operations, ensuring seamless communication during busy service periods.
Receiving Supervisor
PenserSC
11.2012 - 08.2013
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
Production Assistant
Coach
06.2011 - 11.2012
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Overnight Stocker and Receiver
Reinhart Foodservice L.L.C.
08.2005 - 04.2011
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
Education
High School Diploma -
Fernandina Bch High
Fernandina Beach, FL05-2001
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Workflow optimization
- Quality assurance
- Coaching and mentoring
- Project management
- Staff evaluation
- Recruitment and hiring
- Regulatory compliance
- Safety procedures
Accomplishments
- Earned the “Supervisor of the 3rd Quarter” Award in 2021 for Omni hotels.
- Earned the “Supervisor of the 4th Quarter” Award in 2021 for Omni hotels
- Earned the “Supervisor of the Year” Award in 2021 for Omni Hotels.
Timeline
Supervisor of Operations
Sea Island Resort
03.2024 - Current
Receiving Clerk
Masonite
06.2022 - 03.2024
Banquet Server
Omni Hotels & Resorts
06.2020 - 05.2022
Banquet Setup Supervisor
Omni Hotels & Resorts
05.2020 - 05.2022
Banquet Setups
Omni Hotels & Resorts
01.2019 - 03.2020
Stewarding Supervisor
Omni Hotels & Resorts
05.2018 - 01.2019
Lead Landscaper
Acl Landscaping
05.2015 - 07.2019
Receiving Supervisor
PenserSC
11.2012 - 08.2013
Production Assistant
Coach
06.2011 - 11.2012
Overnight Stocker and Receiver
Reinhart Foodservice L.L.C.
08.2005 - 04.2011
High School Diploma -
Fernandina Bch High
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