Billy Darks

Responsible for oversight and management of all airport security assets and personnel company wide, including Nashville International Airport(BNA), Tyson-McGhee Airport(TYS), and Louisville International Airport(SDF);

• Consult with Contractors to ascertain project-specific security needs, assign and schedule officers and equipment to service those needs, and act as primary liaison to ensure operational excellence throughout the project;
• Built a highly trained and motivated team of 20+ licensed security officers, and maintained a culture based on maximum flexibility and timely service to clients;
• Prepare scheduling and payroll weekly with an emphasis on labor controls;
• Act as primary liaison with Department of Public Safety(DPS) and Transportation Security Administration(TSA) on BNA, and act as company signatory, being one of only two employees company wide authorized to request airport security badges and access;
• Develop, monitor and update systems and processes pertaining to operations to ensure full compliance with all aspects of airport and TSA security protocol;

• Responsible for the daily overall management and operation of a Preferred Sprint Retailer
• Primary duties include:
• Recruiting and staffing as well as training and coaching existing staff to ensure strict compliance with Sprint policies and procedures;
• Maintain audit readiness in compliance with Sprint Dealer requirements;
• Design and implement both inbound and outbound marketing strategies with the focus of building brand awareness and to drive customer traffic;
• Inventory control and loss prevention;
• Revenue growth and P&L management;

• Provided direct management of an Aaron's store with profit and loss responsibilities
• Other key roles assumed in this position were those of customer and account growth and maintenance, asset management, revenue production, personnel development and growth, as well as inventory control and monitoring
• Primary responsibilities included:
• Acquisition and maintenance of customer accounts, ensuring a pleasant business experience and customer satisfaction;
• Headed up recruiting and staffing for this store in a human resources capacity
• Also train and develop store employees to maximize store efficiency and individual growth;
• Close all lease agreements, ensuring full understanding of both the company's and the customer's responsibilities;
• Complete quality control calls on all new lease agreements within 1 day of delivery;
• Personally responsible for all account renewal activity;
• Physically monitor inventory movement within and outside of facility, safeguarding company assets;
• Facilitate and reconcile inventories on a weekly basis;
• Personally authorize all product returns
• Ensure all returned merchandise is certified, reclassified and priced;
• Ensure accurate and timely bank deposits and accurately report financial measures and transactions;
• Ensure that all company vehicles are maintained within safe operating standards;
• Plan and achieve growth and profit goals, and plan and organize to meet or exceed forecasted financial goals;
• Ensure execution of all customer service programs, company guidelines and policies;
• Provide a safe, clean environment for customers and associates;
• Ensure adequate stock of merchandise at all times to ensure availability;
• Educate employees and follow up to guarantee published hours of store operations are met;