Elbert Carter
Houston,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
Archangel Protective Services
12.2023 - Current
- Increased security awareness by conducting regular training sessions for client employees.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Security Field Supervisor
Vets Securing America
08.2021 - 12.2023
- Improved overall security by conducting regular site assessments and implementing necessary protocols.
- Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
- Managed a team of security officers, ensuring adherence to company policies and procedures.
- Established strong relationships with clients, maintaining open communication channels to address concerns promptly.
- Assisted in budget management by monitoring expenses closely while maximizing resource allocation efficiency.
- Optimized deployment of personnel by analyzing staffing needs and adjusting schedules accordingly.
- Implemented access control systems to maintain strict security measures at sensitive sites.
- Reviewed incident reports regularly, identifying trends and taking corrective actions as needed.
- Supported new business acquisition efforts by presenting customized proposals highlighting the strengths of our services to prospective clients.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Site Supervisor
Vets Securing America
11.2019 - 08.2021
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Performed routine maintenance checks on security equipment to ensure functionality and readiness.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Trained security workers on site-specified procedures.
Security Officer
Contemporary Services Corporation
08.2012 - 12.2022
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Maintained constant communication with event organizers to address any emerging security concerns promptly.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
Education
No Degree - Criminal Justice
Texas Southern University
Houston, TXSkills
- CCTV Monitoring
- Staff Training and Development
- Vehicle Inspection
- Incident Investigation
- Patrol Supervision
- Event Security Coordination
- Fire Safety Knowledge
- Access Control Management
- Operations Management
Timeline
Account Manager
Archangel Protective Services
12.2023 - Current
Security Field Supervisor
Vets Securing America
08.2021 - 12.2023
Site Supervisor
Vets Securing America
11.2019 - 08.2021
Security Officer
Contemporary Services Corporation
08.2012 - 12.2022
No Degree - Criminal Justice
Texas Southern University
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