Cesar Coca
Brooklyn,NY
Summary
Detail oriented Security Logistics Account Manager with 6 years experience in the security field, including statement of work, client meetings, public relations and management skills such as scheduling, payroll, and overseeing 80 employees. Desire to bring a performance-focused style to cultivate a work environment that provides challenges and encourages opportunities for advancement. Extensively trained in conflict resolution and managing multiple sites and tasks.
Overview
13
13
years of professional experience
Work History
Account Manager
Allied Universal Security Services
10.2021 - Current
- Effectively manage team comprised of (1) Security Manager, (2) Retired Law Enforcement Officers, (8) Supervisors, (12) Fire Safety Directors and (60) Security Officers with increased emphasis on performance, professional appearance, accountability, dependability, and reliability.
- Duties include hiring, coaching, developing, recruiting, meeting and maintaining client policies and procedures.
- Manage administrative duties including weekly payroll, client invoicing, staff scheduling, monthly and quarterly reports.
- Provide professional service to meet and exceed client expectations and contractual obligations.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained high standards of excellence for security programs, client meetings, public relations, strategies and plans while working in busy, high-risk settings.
Retail Operations Supervisor
Security Industry Specialist
11.2020 - 10.2021
- Managed security retail account operations for high end luxury boutiques (Cartier, Hermes, Van Cleef, Delvaux, Piaget, Panerai, Dyson and Apple)
- Staff, schedule, train and coach roster of 110 Specialists and Officers servicing boutiques and events throughout New York Metro Region
- Manage and approve payroll, UTMs, Invoices, Summary and Overtime reports
- Conduct weekly site visits throughout New York City and New Jersey to ensure Specialists are following company and client policies and procedures
- Review and maintain incident reports, assist in preparation of security surveys and post orders
- Identifying, hiring and retaining security professionals
Security Fusion Specialist
Security Industry Specialist
01.2020 - 11.2020
- Provided for day to day security needs for client, ensuring that all security policies and procedures were being met and adhered to
- Worked with bank staff to implement new and innovative policies
- Responded to hazards and incidents arising between customers and/or bank staff
- Reported detailed security incidents, accidents and medical emergencies to Law Enforcement as needed
- Patrolled all areas of bank and monitored for suspicious activity
Security Specialist
Security Industry Specialist
12.2017 - 01.2020
- Responsible for ensuring safety and security of staff, jewelry, and customers within Cartier boutique
- Deputized in absence of senior security manager, disarming and unlocking security system and premise at start of day
- Allocated rotations, patrols, escorts, and breaks to security staff
- Trained and kept security staff up to date with new procedures, requirements, regulations, and dress code
- Acted as visual deterrent for theft and credit card fraud
Manager and Co-Owner
Habana Ninos Cigar Boutique
08.2010 - 11.2017
- Oversaw daily operations, including staffing, training, compliance, inventory control, and financial functions
- Engaged and interacted with customers to create positive experiences and drive revenue growth
- Hired, trained and evaluated personnel in sales and marketing
Education
CPR, AED, And Basic First Aid Certification -
Security Specialist Certification - Security And Loss Prevention Services
06.2017
High School Diploma -
06.2003
Skills
- Fluent in Spanish & English
- Word, Excel, Outlook and Powerpoint
- Sales Force and WinTeam
- Strategic Thinker
- Organization and Time Management
- CCTV Monitoring
Timeline
Account Manager - Allied Universal Security Services
10.2021 - Current
Retail Operations Supervisor - Security Industry Specialist
11.2020 - 10.2021
Security Fusion Specialist - Security Industry Specialist
01.2020 - 11.2020
Security Specialist - Security Industry Specialist
12.2017 - 01.2020
Manager and Co-Owner - Habana Ninos Cigar Boutique
08.2010 - 11.2017
American Safety & Health Institute - CPR, AED, And Basic First Aid Certification ,
Liberty Training LLC - Security Specialist Certification , Security And Loss Prevention Services
Murry Bergtraum High School For Business Careers - High School Diploma,
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