Tamara Jones
Valdosta,US
Summary
Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. Excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
Overview
8
8
years of professional experience
Work History
Account Manager
ADT Security
Boca Raton, FL
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed customized account plans for clients to help them achieve their business goals.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Security Professional
Allied Universal Security Services
Jacksonville, FL
02.2022 - 08.2023
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints
- Conducted security audits in order to identify flaws
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
- Evaluated ongoing risk factors and recommended changes to senior management.
Customer Service Advisor
Kelly Services
Columbus, GA
11.2019 - 08.2023
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Coordinated paperwork and payments for new orders and replacement parts to ensure that each customer received prompt service
- Provided competent customer service and quick problem-solving in response to customer needs
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Explained charges, fees, sales terms, and service agreements to over 30 customers on a daily basis
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.
Clerk
United States Postal Service
Nashville, GA
05.2016 - 12.2020
- Use office equipment such as photocopiers, scanners, and computers
- Received business correspondence and routed it to the appropriate departments and employees
- Processed paperwork and entered it into the computer in order to process driver's licenses, titles, and registrations
- In an office setting, I am responsible for performing clerical and administrative duties
- Was in charge of high-volume paperwork and worked with the front desk department to resolve billing and shipping issues
- Was in charge of sorting mail for delivery
- Do some administrative work, such as filing and keeping track of incoming products
- Keep track of filing, inventory, mailing, and database systems and keep them up to date
- Checked credit cards, gave change, and collected and processed over $3000 in all payments
- Communicated with customers, employees, and other individuals to answer questions and explain information
- Maintained an accurate and current alphanumeric filing system for maximum recordkeeping efficiency
- Followed company guidelines for data protection and confidentiality to avoid data loss and breaches
- Maintained my cool and continued to provide helpful and friendly guest service, resulting in excellent customer satisfaction in stressful situations
- Kept track of load arrival and departure times.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO01.2024
Diploma - Cosmetology
Wiregrass Georgia Technical College
Fitzgerald, GA01.2000
Skills
- CCTV monitoring
- Security officer development
- Dispatch
- Loss prevention
- Data security
- Windows 7 expertise
- Report analysis
- Security camera monitoring
- De-escalation techniques
- Windows XP proficiency
- Mail processing
- Telephone etiquette
- Customer service
- Oral and written communication
- Bookkeeping
- Mail handling
- Data entry
- Business Strategy
- Administrative support
- Sale expertise
- Sorting mail
- Customer satisfaction
- Quality management
- Relationship building
- Communication skills
- Cash management
- File and database management
- Point of sale knowledge
- Stocking and replenishing
- Merchandising
- Accurate money handling
- Organization
- Invoice generation
- Supervision
- Team management
- Skilled problem solver
- Outstanding interpersonal skills
- Communications
- Strong work ethic
- Employee relations
- Upselling techniques
- Opening and closing procedures
- Goal-oriented
- Team building
- Cleaning skills
- MS Office
- Retail sales
- People-oriented
- Friendly demeanor
- Active listening skills
- Credit card transactions
- Natural leader
- Problem resolution
- POS software expert
- Detail-oriented
- Planning and coordination
- Operational improvement
Timeline
Account Manager
ADT Security
10.2022 - Current
Security Professional
Allied Universal Security Services
02.2022 - 08.2023
Customer Service Advisor
Kelly Services
11.2019 - 08.2023
Clerk
United States Postal Service
05.2016 - 12.2020
Bachelor of Science - Business Administration
Colorado Technical University
Diploma - Cosmetology
Wiregrass Georgia Technical College