- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I participate in low-impact exercises to strengthen core muscles
- Passionate about balancing physical health with mental and emotional wellness
- Community Cleanup
- Volunteer Work
- Playing Sports
- Running
- Road Trips
- I have a passion for photography and editing photos
- Music
- Acting and Theater
- Blogging/Vlogging
JACQUEZ COWARD
Valdosta,GA
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Wild Adventures Theme Park
02.2024 - Current
- Worked to resolve urgent issues, such as guest complaints and guest incidents, both independently and collaboratively
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Developed and implemented strategies to prevent and respond to security incidents.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
Security Guard
Wild Adventures Theme Park
04.2022 - Current
- Worked to resolve urgent issues, such as guest complaints and guest incidents, both independently and collaboratively
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Completed full building and grounds patrols to spot and investigate concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Checked and verified photo identification prior to granting facility access.
Entertainment Team Member
Walmart Supercenter
04.2020 - 09.2022
- Collaborated with customers to determine their needs and deliver great customer service
- Interacted with customers and encouraged them to try new games to increase revenue
- Had an excellent attendance record and was always on time for work
- Solved customer issues, improved operations, and provided excellent customer service
- Used excellent communication and interpersonal skills to ensure smooth and efficient operations when interacting with all parties, including children, parents, management staff, and fellow team members
Assistant Manager
Skate and Play Family Fun Center
08.2019 - 11.2021
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
- Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives
- Supervising, money handling, store opening/closing, and banking procedures during my shift
Education
High School Diploma -
Valdosta High School
Valdosta, GA05.2017
Skills
- Cold calling
- Leadership
- Retail Management
- Team management
- Security procedures knowledge
- Effective leader
- Coaching and mentoring
- Attention to detail
- Customer service
- Skilled in [Software]
- Data entry
- Team building
- Communications
- Strong verbal communication
- Supervising experience
- Staff training
- Excellent communication
- Cleanliness
- Security monitoring
- Retail sales
- Customer assistance
- Conflict and dispute resolution
- Security
- Guest relations
- Management
- Guest Services
- Human Resources
- Conflict Management
- Loss Prevention
- Surveillance
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Staffing and scheduling
- Skilled in conflict resolution
- Emergency Response
- Security screening
- Access Control
- Staff hiring
Interests
Accomplishments
- Supervised team of 25 staff members.
- Recruited and trained 20 new staff members in effective security measures and guard techniques.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekPersonal development programsTeam Building / Company RetreatsWork from home optionCompany CultureLanguages
English
Professional Working
Timeline
Security Supervisor
Wild Adventures Theme Park
02.2024 - Current
Security Guard
Wild Adventures Theme Park
04.2022 - Current
Entertainment Team Member
Walmart Supercenter
04.2020 - 09.2022
Assistant Manager
Skate and Play Family Fun Center
08.2019 - 11.2021
High School Diploma -
Valdosta High School
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