Billy D. Wilkins
Bartlett,TN
Summary
Innovative Computer Consultant known for exceptional productivity and efficiency in task completion. Possess strong capabilities in system analysis, network security, and software development. Excel at problem-solving, communication, and project management, ensuring seamless integration of technology solutions into business operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Computer Consultant
Computer Guru of Bartlett
Bartlett, USA
07.2023 - Current
- Troubleshoot and repair computer hardware/software.
- Alarm and camera installation, set-up and training.
- Doorbell camera installation, set-up and training.
- Streaming TV services installation, set-up and training.
- TV wall mounting.
- Home automation installation, set-up and training.
- Point of Sale equipment installation, set-up and training.
- Website development.
- Computer Consulting
Maintenance Technician
Herity Pro Contractor
Stanton, USA
07.2024 - 12.2024
- Perform troubleshooting and maintenance on industrial diesel generators.
- Ford Blue Oval City
Client Ticket Management
Mphasis Corporation
New Castle County, USA
07.2022 - 06.2023
- First line of client ticket management in Service now.
- Telecom invoice management, USOC mapping using EDI tools and company specific software.
- Remote
Enterprise Mobility Manager
Tangoe
Memphis, USA
10.2017 - 07.2022
- Assist the engagement manager in the organization of the client work and delivery of exceptional client service.
- Manages and coordinates day-to-day operations and relationships with external vendors.
- Responsible for ensuring that delivery of services provided by external vendors are efficient and transparent to ensure complete satisfaction with new hires and transferees.
- Engage with talent and business stakeholders to work through individual case or escalations, and make recommendations on how to proceed based on legal guidance.
- Prioritising work and managing workload in busy periods.
- Recruit, hire, train and develop a high performance mobility support team.
- Implement, enforce, and improve mobility support policies, processes, procedures and controls.
- Motivate team members to work collaboratively and effectively.
- Provide exceptional client service to your assigned clients and other stakeholders and act as the first line day-to-day contact for a number of defined clients.
- Enterprise Mobility Manager | ePRO CSM
Enterprise Mobility Analyst Team Lead
Tangoe
Memphis, USA
05.2012 - 10.2017
- Enterprise Mobility Analyst Team Lead
Computer Technician
FedEx Services
Collierville, USA
01.2010 - 01.2012
- AppleOne, Memphis, TennesseeHardware troubleshooting, inspection, and repairs on FedEx handheld computers/scanners. Troubleshooting GPRS radios, Bluetooth radios, Wireless LAN control modules, Main boards, Imagers, Scanners, Digitizers, and LCD display screens. Performing inspections on main boards, diagnosing specific problem areas and documenting physical damage on main boards to be repaired. Downloading device specific and carrier/operator specific software to perform diagnostics on these devices.
Technical Support Analyst
TayCom
Memphis, USA
01.2009 - 01.2010
- Help Desk Support for Hilton, Evergreen Packaging, and Lenny’s Sub Shop. Providing support utilizing Remedy software including; Enterprise, and server support, Citrix, VPN and mapping drives. Support for JD Edwards, SAP, Optivision, Kronos, Active Directory, Taleo, PI, and POS. Providing remote assistance by connecting to user’s computers and repairing fault tolerant systems, operating systems and software; including: Microsoft Windows XP, Microsoft Windows 7, Microsoft Outlook and Office 2007. Additionally, providing Enterprise BlackBerry, iPhone and iPad support. Providing quality assurance by generating daily reports. Researching and implementing fixes on new operating systems and software. Publishing these solutions to company database.
Education
Bachelor of Science - Management and Organizational Development
BETHEL UNIVERSITY
McKenzie, TNAssociates of Arts - Information Technology Networking
UNIVERSITY OF PHOENIX
Phoenix, AZBusiness Administration - Management - Business Productivity Software
SAINT LEO UNIVERSITY
Saint Leo, FLSkills
- Computer skills
- Microsoft Word
- Outlook
- Excel
- Written communication skills
- Verbal communication skills
- Organizational skills
- Attention to detail
- Human relationship skills
- 8X8 Call Management System
- Configuration of Vectors
- Configuration of Skills
- Configuration of Agents
- Configuration of Extensions
- Trouble-shooting skills
- Analysis skills
- Problem-solving ability
- Debugging skills
- Root-cause-analysis skills
- Analytical skills
- Critical thinking skills
- Accuracy optimization
- Resource optimization
- Solution development
- Solution recommendation
- Solution implementation
- Hardware troubleshooting
- Software installation
- Home automation
- Website development
- Client management
- Project management
- Problem solving
- Effective communication
- Customer service
- Hardware installation
- Software integration
- Quality assurance testing
- Data management
- Web development
- IT compliance
- IT service management
- Server maintenance
- Wireless networking
- Troubleshooting and Diagnostics
Certification
- AOTMP University- Certified Silver, Fixed & Mobile Management Professional
- FEMA Federal Emergency Management Agency
- Various Certificates in Emergency Management
- U.S. Department Of Homeland Security
- The Golfworks - Total Golf Club Repair School
- The Golfworks Teaching - Learning Center
Personal Information
Title: Enterprise Mobility Manager
Timeline
Maintenance Technician
Herity Pro Contractor
07.2024 - 12.2024
Computer Consultant
Computer Guru of Bartlett
07.2023 - Current
Client Ticket Management
Mphasis Corporation
07.2022 - 06.2023
Enterprise Mobility Manager
Tangoe
10.2017 - 07.2022
Enterprise Mobility Analyst Team Lead
Tangoe
05.2012 - 10.2017
Computer Technician
FedEx Services
01.2010 - 01.2012
Technical Support Analyst
TayCom
01.2009 - 01.2010
Bachelor of Science - Management and Organizational Development
BETHEL UNIVERSITY
Associates of Arts - Information Technology Networking
UNIVERSITY OF PHOENIX
Business Administration - Management - Business Productivity Software
SAINT LEO UNIVERSITY