Billy Feliciano
Brooksville,FL
Summary
Dynamic IT professional with extensive experience excelling in user account management and network security. Proven track record in troubleshooting and resolving complex technical issues, while delivering exceptional customer service. Skilled in hardware installation and effective communication, ensuring seamless IT operations and user satisfaction.
Overview
29
29
years of professional experience
Work History
PC/Lan Technician
Quarles & Brady LLP
Tampa, FL
05.2009 - Current
- Configure and manage user accounts for onboarding/offboarding using Microsoft 365 Admin Center, Exchange Admin Center, and Intune
- Install, configure, and maintain IT equipment including PCs, laptops, VOIP phones, and mobile devices
- Provide end-user support and resolve technical issues related to software, hardware, and peripherals
- Troubleshoot and repair printers, copiers, scanners, and AV conferencing systems (Cisco, Polycom, Crestron)
- Support deployment and testing of new applications and system rollouts
- Maintain documentation and track issues using internal IT Helpdesk ticketing system
- Assist network engineering with diagnosing and resolving connectivity issues
- Configure remote access for users using RSA SecureID in the security console
- Install and configure VMware Hub and Microsoft Company Portal for mobile device management
- Install and setup Remote Access on RSA SecureId in the security console.
- Program and maintain VOIP phone systems
- Create purchase orders for new IT equipment and ensure timely procurement
- Law Firm
On Site at Different Client Locations (Temp)
Robert Half Technology
Tampa, FL
11.2008 - 05.2009
- Provided desktop support at multiple client sites; reimaged and configured Dell and HP systems
- Installed and troubleshot desktops, laptops, and corporate software applications
- Delivered remote and onsite support, including virus/spyware removal and network configuration
- Assisted in configuring Cisco routers/modems and testing video conferencing systems.
- Supported Citrix migration: performed backups, file restoration, and user training
Network / Computer Specialist / Buyer
Rainbow Optical Lab.
Caguas, PR
11.2003 - 09.2008
- Installed and troubleshot Cat 5E networks and RS232-to-Ethernet connections for lab equipment
- Upgraded and configured PCs to support new laboratory systems
- Provided remote technical support to satellite locations and resolved malware issues
- Managed vendor negotiations and IT procurement for hardware and software
Help Desk Specialist
Verizon
Temple Terrace, FL
11.2002 - 10.2003
- Company Overview: (Arcnow)
- Remote/Phone Support for Win 2000/XP
- Configuration for Intranet/Internet Netscape and Lotus Notes
- Handled 850–1000 support calls monthly
- Resolved system access issues and dispatched escalations
- Supported Lotus Notes, Netscape, and VPN connectivity
- (Arcnow)
Onsite at CitiGroup / CEFS Bilingual CSR
Citigroup
Tampa, FL
04.2002 - 11.2002
- Company Overview: (Adecco)
- Supported inbound customer inquiries regarding benefit enrollment and card issues
- Assisted with ATM/POS troubleshooting and vendor communication
- (Adecco)
Network / Computer Specialist / Buyer
Rainbow Optical Lab.
Caguas, PR
08.1999 - 02.2002
- Installed and maintained Windows systems (98 through 2003 Server) and upgraded PC/network hardware and software
- Managed user and folder permissions in Windows environments
- Built and maintained company website and supported internal systems
- Handled IT procurement: compared vendor pricing, verified invoices, and maintained inventory
- Maintained and updated Omics Optical Software and coordinated with lens vendors
Network/Computer Specialist
Microsystems Inc.
N.J.
04.1999 - 08.1999
- Install, Configure Dell Systems with NT 4.0 Server and Workstation
- Install and Configure Cat 5 Ethernet Network on Win 98, NT 4.0 Workstation, and NT 4.0 Server
PC Technician
Jacom Computer Services
N.J.
01.1999 - 04.1999
- Install Win95 & 98, Configure, and Test Dell, Compaq, IBM Systems
- Test Printers and Monitors
Help Desk Technician, Onsite Technician
Island Computer Services
Hato Rey, Puerto Rico
08.1997 - 12.1998
- Assembled, installed, and configured custom-built PC systems and hardware components
- Provided troubleshooting and upgrade support for both Windows and Macintosh systems
- Installed and maintained Ethernet network cabling for client environments
Technician onsite at Alphanet Solutions
Aerotek Inc.
Parsippany, NJ
01.1997 - 04.1997
- Configure NT 4.0 Workstations and Windows for Workgroups
- Install Windows 95, 3.11, 3.1 on IBM Desktops, ThinkPad's, and IBM Compatibles
- Configure and Install Tokenring, Ethernet, Soundcards, Cd-Rom, Memory Hard drives, Modems, Video Cards, Motherboards on IBM and IBM Compatibles
Technician onsite at AT&T
Bay State Computer Group
Edison, NJ
11.1996 - 01.1997
- Install and Configure TCP/IP Software on Windows 3.11 and Windows 95
Tenex Corporation
Edison, NJ
11.1996
- Format Unix Servers
Education
Certificate - Electronics and Computer Technology
The Cittone Institute of Technology
Edison, NJ11.1996
Skills
- Bilingual English / Spanish
- Active directory
- Backup and recovery
- Operating system support
- Network security
- Hardware installation
- Software installation
- Telephone technical support
- Cable termination
- Ticket management
- Networking hardware installation
- Hardware inventory management
- VPN configuration
- Network installation
- Software configuration
- Helpdesk administration
- Mobile device management
- Problem-solving
- Technical support
- Linux Systems
- A/V Conferencing
- Systems and Networking
- Network troubleshooting
- User account management
- IT equipment maintenance
- Remote access configuration
- VOIP system programming
- Customer service
- Technical documentation
- Vendor negotiation
- System rollouts
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Virtualization technologies
- Application deployment
- Team collaboration
- Cable management
- Network configuration
- Firewall management
- Remote support
- Router configuration
Hardware
- Cisco Audio Visual Conferencing
- Polycom AV
- Cisco AV
- Cisco IP Phones
- Crestron
- Ethernet
- Switches
- Routers
- Wireless Network Routers
- VOIP Phones
- Hard drives
- Desktop Equipment's (HDMI, Display Port, Video cards, Cd-Rom, Memory, Processors, PC Motherboards, CPUs, USB, Power Supplies and DVDRW)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
PC/Lan Technician
Quarles & Brady LLP
05.2009 - Current
On Site at Different Client Locations (Temp)
Robert Half Technology
11.2008 - 05.2009
Network / Computer Specialist / Buyer
Rainbow Optical Lab.
11.2003 - 09.2008
Help Desk Specialist
Verizon
11.2002 - 10.2003
Onsite at CitiGroup / CEFS Bilingual CSR
Citigroup
04.2002 - 11.2002
Network / Computer Specialist / Buyer
Rainbow Optical Lab.
08.1999 - 02.2002
Network/Computer Specialist
Microsystems Inc.
04.1999 - 08.1999
PC Technician
Jacom Computer Services
01.1999 - 04.1999
Help Desk Technician, Onsite Technician
Island Computer Services
08.1997 - 12.1998
Technician onsite at Alphanet Solutions
Aerotek Inc.
01.1997 - 04.1997
Technician onsite at AT&T
Bay State Computer Group
11.1996 - 01.1997
Tenex Corporation
11.1996
Certificate - Electronics and Computer Technology
The Cittone Institute of Technology
Similar Profiles
JULIO OrtegaJULIO Ortega
Assistant Teacher at D.A. Quarles Early Childhood CenterAssistant Teacher at D.A. Quarles Early Childhood Center
Tiarah VanHemertTiarah VanHemert
House Manager/Family Nanny at Christa QuarlesHouse Manager/Family Nanny at Christa Quarles
Eric SeversonEric Severson
Superintendent at Brady Build Out LLC.Superintendent at Brady Build Out LLC.
CINDY L. RENZCINDY L. RENZ
Clinical Research Associate (Senior CRA3) at IQVIAClinical Research Associate (Senior CRA3) at IQVIA
Joseph RehurekJoseph Rehurek
Host at Night Owl Food And Spirits TheHost at Night Owl Food And Spirits The