Hunter Carbone

Flagstaff,AZ

Summary

IT professional with extensive experience in cybersecurity and technical troubleshooting. Demonstrated success in managing VoIP systems and enhancing network security. Skilled in leveraging AWS services to ensure seamless operations and robust infrastructure. Recognized for adaptability and commitment to excellence in technology support. Solution-focused IT Specialist known for high productivity and efficient task completion. Skilled in network security, data analysis, and cloud computing management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence. Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.

Overview

years of professional experience

Certification

Work History

PC/LAN Technician

Sysazzle Contract

Flagstaff, Arizona

01.2024 - Current

Provided in-person and remote support for PC, LAN, and peripheral systems across ADOT’s Flagstaff location and Northern Arizona offices.
Responded promptly to service requests via ServiceNow, ensuring rapid ticket resolution and thorough documentation.
Maintained exemplary customer service reputation among ADOT staff, frequently receiving positive feedback for professionalism.
Logged asset tag information in ServiceNow and updated inventory records via DocuSign workflows to comply with state IT policies.
Supported major hardware refresh initiatives by imaging, configuring, and deploying desktops, laptops, and other endpoint devices.
Assisted in the setup and relocation of critical networking infrastructure, including routers, switches, and servers.
Coordinated with IT teams across Northern Arizona offices during regional tech upgrades to streamline operations.
Performed preventive maintenance and resolved technical issues swiftly to ensure consistent service availability.

IT Specialist / Systems Administrator

STAR School

Flagstaff, Arizona

01.2023 - 01.2024

Company Overview: K–8 Public Charter School
Served as the sole full-time on-site IT professional, managing the school’s entire technology infrastructure to ensure uninterrupted learning and administrative operations.
Oversaw and maintained the school’s Voice over IP (VoIP) telephony system, including reconfiguring new VoIP lines campus-wide to ensure clear and reliable internal and external communications.
Administered the school’s domain through the Windows Server domain controller, handling user account management, group policies, and permissions for staff and student devices.
Led the onboarding process for new students into the Google Workspace for Education environment by creating domain-based Google accounts, managing credentials, and providing access to online instructional tools.
Maintained and enforced network security using firewalls and IBoss Cloud Management, applying content filtering and usage monitoring to ensure compliance with school policies.
Utilized digital forensics tools to monitor and log student web activity during instructional hours, ensuring appropriate internet use and supporting disciplinary procedures when needed.
Provided day-to-day end-user support for faculty and staff, including diagnosing and resolving issues related to applications, printers, workstations, and other classroom technologies.
Supported and maintained wired and wireless network infrastructure, addressing connectivity issues and optimizing network performance across the school campus.
Played a key role in keeping the school's IT operations resilient and secure, demonstrating initiative, adaptability, and technical problem-solving under limited supervision.
K–8 Public Charter School

Education

Bachelor of Science - Cloud Computing

Purdue Global

West Lafayette, IN

07-2025

Some College (No Degree) - Cybersecurity

Arizona State University

Tempe, AZ

Some College (No Degree) - Computer Science

Arizona Western College

Yuma, AZ

Skills

AWS services and VPCs
Zero trust principles
Infrastructure as code
Bash and PowerShell scripting
Vulnerability assessments
Security monitoring
Database management
Python automation
API integration

Effective communication
Documentation skills
Adaptability and collaboration
Technical troubleshooting
Cybersecurity expertise
Remote support services
ITIL methodologies
Network and hardware maintenance