Billy Gillahan
Summary
Accomplished CSR Supervisor with a proven track record at Special Effects, enhancing customer satisfaction and team efficiency. Expert in staff training and development, and adept at sales support, I significantly boosted sales at Marshalls & HomeGoods through innovative strategies. Skilled in delivering constructive feedback and fostering a positive work environment, my leadership consistently drives organizational improvements.
Overview
2020
2020
years of professional experience
Work History
CSR Supervisor
Special Effects
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
Merchandising Manager
Marshalls & HomeGoods
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Support Manager
Walmart
08.2008 - 09.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
Education
High School Diploma - Gender Studies
White House High
White House, TN05.1986
Skills
- Staff training and development
- Sales support
- Feedback delivery
- Customer service
Timeline
Support Manager
Walmart
08.2008 - 09.2019
CSR Supervisor
Special Effects
Merchandising Manager
Marshalls & HomeGoods
High School Diploma - Gender Studies
White House High
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