Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gianella West

Orlando,FL

Summary

Experienced Customer Service Supervisor bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

6
6
years of professional experience

Work History

CSR SUPERVISOR

WALMART
02.2018 - Current
  • Promoted the company’s products and services
  • Tagged prices on products, handled cashier transactions, and assisted customers with self-service machines
  • Communicated with staff and customers in both English and Spanish to fulfill their overall shopping experience.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Merchandiser supervisor

nrs
11.2022 - 03.2024
  • Oversaw multiple remodel projects across different states
  • Instructed employees to build counters, runs, and displays to make the store experience engaging
  • Was on standby for emergency repairs, while organizing and locating merchandise to precise locations throughout
  • Referring to the updated spreadsheet and proactively providing relevant in-depth analysis of work completed through the shift.

MERCHANDISER SUPERVISOR

WIS
01.2022 - 11.2022
  • Executed and completed fixture installments by using heavy machinery and materials such as ladders, power tools, cables
  • Multitasked while completing different duties in multiple areas
  • Responsible for reading and distributing duties to employees
  • Understanding documentation given such as planograms and floor maps.

GAS STATION MANAGER

RACETRAC
01.2021 - 12.2021
  • Answered phones daily to make inventory orders as well as logging information
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Trained new and current employees on new changes made to the store.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.

Education

Associate of Science - Biology

Valenica Community College
Orlando, FL
06.2026

Skills

  • Bilingual in Spanish
  • Organized
  • Staff Training and Development
  • New Hire Training

Languages

Spanish
Native or Bilingual
Italian
Professional Working

Timeline

Merchandiser supervisor

nrs
11.2022 - 03.2024

MERCHANDISER SUPERVISOR

WIS
01.2022 - 11.2022

GAS STATION MANAGER

RACETRAC
01.2021 - 12.2021

CSR SUPERVISOR

WALMART
02.2018 - Current

Associate of Science - Biology

Valenica Community College

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Gianella West