Billy Glenn
Dallas,Texas
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments. Effective at collecting and analyzing data used to devise fair and cost-effective settlements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Representative/Examiner (Remote)
Independent Insurance Brokers LLC
Dallas, TX
01.2017 - Current
- Conduct thorough investigations of insurance claims, assess policy coverage, and determine liability
- Analyze claim documentation, including reports, medical records, and witness statements to verify authenticity and accuracy
- Collaborate with policyholders, claimants, and other stakeholders to gather necessary information and documentation to process claims efficiently
- Evaluate damages and losses, negotiating settlements within policy guidelines and ensuring fair and prompt resolution
- Maintain accurate records of claims processing activities, ensuring compliance with company policies and regulatory requirements
- Provide exceptional customer service, addressing inquiries and concerns promptly to enhance customer satisfaction and loyalty
- Participate in training programs and workshops to stay updated on industry trends, policy changes, and best practices in claims processing
- Prepare monthly reports for management, providing insights into project progress and performance
- Provide leadership by implementing improvements to work processes and assisting in the training of others.
Education
Certification of Business Management -
Central Texas College
Killeen, TX05.1992
Skills
- Excellent communication skills
- Negotiation and problem-solving
- Strong analytical abilities
- Ability to work under pressure
- Claims Investigation
- Damage Assessment
- Property Inspection
- Technical knowledge
- Interviewing techniques
- Claims file management processes
- Regulatory Compliance
- Coverage assessments
- Policy investigations
- Conflict Resolution
Certification
- Adjuster License All Lines in Texas, Oklahoma & Louisiana
- State Farm Policy Certification
- State Farm Auto Certification
- State Farm Estimatics Certification
- State Farm Property Certification
- Symbility Certification
- NFIP Claims Adjuster Certification
- FAST Training Certificate
- Xactimate
Timeline
Claims Representative/Examiner (Remote)
Independent Insurance Brokers LLC
01.2017 - Current
Certification of Business Management -
Central Texas College
- Adjuster License All Lines in Texas, Oklahoma & Louisiana
- State Farm Policy Certification
- State Farm Auto Certification
- State Farm Estimatics Certification
- State Farm Property Certification
- Symbility Certification
- NFIP Claims Adjuster Certification
- FAST Training Certificate
- Xactimate
Similar Profiles
Karina HollsteinKarina Hollstein
Licensed Insurance Agent and Office Manager at ARK Independent Insurance BrokersLicensed Insurance Agent and Office Manager at ARK Independent Insurance Brokers
Diveena Blossom SequeiraDiveena Blossom Sequeira
General Insurance Specialist at Petra Insurance Brokers LLCGeneral Insurance Specialist at Petra Insurance Brokers LLC
Usama RaufUsama Rauf
Underwriting Manager at Savington International Insurance Brokers LLCUnderwriting Manager at Savington International Insurance Brokers LLC