Master WIlliam Harden II
Harrisburg,PA
Summary
Hardworking, skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
10
10
years of professional experience
Work History
Corrections Officer
PA Department Of Corrections
05.2019 - Current
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Enforced rules and regulations to maintain order among inmates.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Supervised inmates during meals, recreation and other activities.
Community Corrections Monitor
Keystone Correctional Facility
10.2018 - 04.2019
- Participated in multi-disciplinary team meetings to discuss case progress, share information, and develop collaborative solutions.
- Booked new inmates into facility and processed inmates for release.
- Completed mandatory training programs to stay current on best practices for community corrections monitoring.
- Provided assistance and guidance to inmates regarding daily activities.
- Observed behavior of residents individually and in groups.
- Conducted routine and emergency head counts.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Completed intake paperwork, fingerprints, and searches.
- Administered drug tests to inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Front End Check Out Coach
Giant Food Stores
10.2013 - 12.2018
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Greeted customers and listened closely to problems described to determine solutions.
Education
Sociology
Indiana University of Pa
High School Diploma -
John Harris High School
06.2009
Skills
- File Maintenance
- File and record maintenance
- Cell Inspections
- Coaching abilities
- First Aid Training
- De-Escalation Techniques
- First Aid Certification
- Firearm operations trained
- Verbal Communication
- Courtroom Practices
Timeline
Corrections Officer
PA Department Of Corrections
05.2019 - Current
Community Corrections Monitor
Keystone Correctional Facility
10.2018 - 04.2019
Front End Check Out Coach
Giant Food Stores
10.2013 - 12.2018
Sociology
Indiana University of Pa
High School Diploma -
John Harris High School
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