Billy Hill
Chicago,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Senior coordinator
World Class Distributors
12.2022 - Current
- Loss Prevention/Safety
- Was tasked with handling everything related to following OSHA guidelines in concerns to warehouse safety regarding proper PPE, ease of accessibility and conducting safety audits.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Completed bi-weekly payroll for 50 employees
second shift supervisor
Securitas
01.2020 - 12.2022
- Charged with handling and overseeing all security officers during the second shift in concerns to securing the facility we were stationed at.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Universal Support specialist
Comcast
01.2017 - 01.2020
- I handled bulk commercial accounts and disabled customer accounts as a universal support specialist
- Including but not limited to providing troubleshooting support, upselling/listing potential new services, bill collection and logistical implementation of relocating comcast services from one commercial property to another.
Inventory specialist/scanner
Graybar Inc
02.2015 - 01.2017
- Promoted to inbound receiving clerk
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
Accounts Receivable and Billing Manager
A1 Pest Masters
07.2013 - 01.2015
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
Computer Support Specialist
Prairie State College
01.2012 - 05.2013
- Pay attention to customers’ descriptions of their computer problems
- Ask customers questions to properly diagnose the problem
- Walk customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software, such as printers, word-processing software, and email.
Education
Bachelor of Arts - History/political Science
Howard University
05.2025
Associate of Applied Science - information technology
Joliet Junior College
05.2020
Skills
- Relevant Coursework
- Advanced Microsoft Office Suite Adobe Photoshop Core Skills
- Excelled Marketing Strategy and Management (Principles of Marketing)
- Leadership and Change Management
- Inquiry Requests
- Database Maintenance
- Invoice Logging
- Budget Management
Additional Information
- Additional skillsets and references available upon request.
Timeline
Senior coordinator
World Class Distributors
12.2022 - Current
second shift supervisor
Securitas
01.2020 - 12.2022
Universal Support specialist
Comcast
01.2017 - 01.2020
Inventory specialist/scanner
Graybar Inc
02.2015 - 01.2017
Accounts Receivable and Billing Manager
A1 Pest Masters
07.2013 - 01.2015
Computer Support Specialist
Prairie State College
01.2012 - 05.2013
Bachelor of Arts - History/political Science
Howard University
Associate of Applied Science - information technology
Joliet Junior College
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